BRANDON SCHUSTER
Yukon,OK
Summary
Dynamic communicator with a proven ability to cultivate strong relationships and foster collaboration within teams. Expertise in leading diverse groups, ensuring clarity in task delegation, and promoting a shared understanding of objectives. Committed to driving team success through effective leadership and open dialogue. Passionate about creating an inclusive environment that encourages innovation and growth.
Overview
10
10
years of professional experience
Work History
Business Advantage Advocate
OGE Energy
Oklahoma City, OK
08.2025 - Current
- Provided expert assistance to business customers in managing billing inquiries and issues.
- Facilitated issue resolution for large customers to ensure seamless service delivery.
- Managed complex caseloads effectively by prioritizing tasks and keeping organized records of case materials.
Customer Service Associate
OG&E
Oklahoma City
02.2025 - 08.2025
- Provided exceptional customer support, fostering positive relationships and enhancing client satisfaction through effective communication.
Customer Service Advocate
OakTree Software Inc/OG&E
Oklahoma City, OK
08.2024 - 02.2025
- I would take calls for OGE and help customers with any OG&E needs. Would help with high bill issues or customers having issues with their power in any way. Had wonderful reviews and scores while doing so.
Server
Bubbas 33
Oklahoma City, OK
04.2023 - 03.2024
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Ensured that each guest was served courteously, quickly, and efficiently.
Grinder/Delivery Driver
Piper-weatherford
Oklahoma City, OK
01.2023 - 01.2024
- Contributed to team-based environment to maintain line productivity and meet expected deadlines.
- Deburred rough edges on machined parts by filing, scraping, sanding or buffing them with hand tools.
- Adjusted grinding wheels to obtain specified dimensions and surface finish of workpiece.
- Trained new employees on company and safety standards, providing assistance and remediation with issues.
CNC Machine Operator / Team Lead
3D Aerostructures
Oklahoma City, OK
01.2019 - 01.2023
- Performed regular preventive maintenance tasks on CNC machinery.
- Compared numerical displays with process sheet data to verify dimensional adjustments.
- Set up and operated computer-controlled machines or robots to perform machine functions on metal or plastic workpieces.
- Oversaw training initiatives for new hires to enhance team capabilities. Managed production operations and scheduling to optimize performance. Fostered a collaborative environment to drive team success.
Tile Setter
Fredericks Flooring
Oklahoma City, OK
01.2017 - 01.2023
- Installed backer boards on floors and walls to provide a base for the tiling process.
- Cut tiles and marble to project specifications by using power wet saws and tile cutters.
- Mixed adhesive according to manufacturer's instructions for wall and floor tiles installation.
- Repaired damaged tiles by replacing them with new ones or patching them up with matching pieces.
- Installed decorative designs on floors and walls with mosaic tiles.
- Grouted walls, floors and countertops with appropriate materials.
Server
S&B Burger Joint
Oklahoma City, OK
01.2020 - 01.2022
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Assisted in training new servers.
Mill Operator
Phoenix Hardwoods
Oklahoma City, OK
01.2018 - 01.2019
- Loaded raw materials into hoppers or onto conveyor belts for processing by milling machines.
Crew Member
Wendy's-Yukon
Yukon, OK
01.2016 - 01.2017
- Stocked shelves and cases with new or transferred items.
- Prepared food for various recipes by washing, peeling and dicing ingredients.
- Resolved customer complaints in a professional manner.
- Performed cashier duties such as taking orders, collecting payments and providing change.
Education
High School Diploma -
Yukon High School
Yukon, OK06.2016
Skills
- Case management
- Oral debate
- Trial experience
- Efficient researcher
- Investigation skills
- Leader
- Communication specialist
Timeline
Business Advantage Advocate
OGE Energy
08.2025 - Current
Customer Service Associate
OG&E
02.2025 - 08.2025
Customer Service Advocate
OakTree Software Inc/OG&E
08.2024 - 02.2025
Server
Bubbas 33
04.2023 - 03.2024
Grinder/Delivery Driver
Piper-weatherford
01.2023 - 01.2024
Server
S&B Burger Joint
01.2020 - 01.2022
CNC Machine Operator / Team Lead
3D Aerostructures
01.2019 - 01.2023
Mill Operator
Phoenix Hardwoods
01.2018 - 01.2019
Tile Setter
Fredericks Flooring
01.2017 - 01.2023
Crew Member
Wendy's-Yukon
01.2016 - 01.2017
High School Diploma -
Yukon High School