Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Chelsea Gonzalez

The Bronx,NY

Summary

I have over 10 plus years of management and customer service experience. I thrive to be a top performer and make those around me better. I’m passionate hard working and fast and efficient. I’m dedicated to achieving all goals.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Team Lead

Lens Crafters
06.2022 - Current
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Coached team members in techniques necessary to complete job tasks.
  • Assist in the achievement of store success by managing key optical & lab processes & systems to exceptional results.
  • Convey a commitment to providing unsurpassed customer service to all customers and patients with every visit.
  • Assist customers in selecting frames & lenses that are best suited for them.
  • Suggest improvements & recommend solutions.
  • • Assists associates with difficult & complex areas.
  • Anticipate problems before they occur; explore underlying reasons for recurring problems; also going beyond symptoms to get to root cause; strive to develop long-term solutions to problems.
  • Perform work accurately & thoroughly as required.
  • Demonstrate superior product knowledge.
  • Strive to achieve exceptional results with every customer and patient every time.
  • Serve as a responsible alternate store key holder.
  • Bring associate opportunities to the attention of management directly & in a timely manner.
  • Custom fit glasses & precisely place prescription in lenses.
  • Assist in the achievement of store success by managing key optical & lab processes & systems to exceptional results.
  • Convey a commitment to providing unsurpassed customer service to all customers and patients with every visit.
  • Assist customers in selecting frames & lenses that are best suited for them.
  • Suggest improvements & recommend solutions.
  • • Assists associates with difficult & complex areas.
  • Anticipate problems before they occur; explore underlying reasons for recurring problems; also going beyond symptoms to get to root cause; strive to develop long-term solutions to problems.
  • Perform work accurately & thoroughly as required.
  • Demonstrate superior product knowledge.
  • Strive to achieve exceptional results with every customer and patient every time.
  • Serve as a responsible alternate store key holder.
  • Bring associate opportunities to the attention of management directly & in a timely manner.
  • Custom fit glasses & precisely place prescription in lenses.

Retail Manager

Bath And Body Works
01.2020 - 05.2022


  • Scheduled employees for shifts, considering preferences and availability to increase employee satisfaction by 19%
  • Provided feedback to 8 store associates regarding work performance on an ongoing basis and spearheaded recruiting, hiring, and performance evaluations
  • Tracked inventory and ordered merchandise and supplies according to corporate guidelines to maximize sales and maintain store appearance
  • Developed opening and closing procedures and daily store operations, including cash handling, inventory count, deposits, crisis management, and shift procedures to improve efficiency by 8%
  • Interacted with disgruntled customers (English and Spanish) by phone, email, and in person to assist them with store credits, returns, and store/employee feedback

Shift Manager

Starbucks
10.2016 - 11.2019
  • Provided training, incentives, mentoring, and feedback to associates to meet or exceed sales goals 92% of the time over a 2-year-period
  • Created 20 associates schedules, managed requests for time off, and delegated responsibilities to staff, such as working the register, designing displays, and assisting customers
  • Evaluated associates every 11 weeks and provided tailored mentorship and training to ensure collaboration of the sales team for exceptional customer service
  • Screened candidates, performed interviews, and hired and trained 12 new associates

Education

High School Degree -

Dewitt Clinton High School
Bronx, NY

Skills

  • Customer Focus
  • Coaching and Mentoring
  • Performance monitoring
  • Performance Improvement

Certification

Food handlers cluninary certification

Languages

Spanish
Native or Bilingual

Timeline

Team Lead

Lens Crafters
06.2022 - Current

Retail Manager

Bath And Body Works
01.2020 - 05.2022

Shift Manager

Starbucks
10.2016 - 11.2019

High School Degree -

Dewitt Clinton High School

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Chelsea Gonzalez