Chelsea Gordon
Columbus
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
7
7
years of professional experience
Work History
Outbound loader/ Trainer
Bath & Body Works
Reynoldsburg
10.2020 - Current
- Trained new hires on operational procedures and safety protocols.
- Certified in operation of electric power jack for efficient loading and unloading.
- Loaded and unloaded trailers utilizing electric power jack for optimal efficiency.
- Lifted and loaded boxes onto conveyors, managing weights up to 75 lbs.
- Completed new hire paperwork promptly after training sessions.
- Replaced illegible labels on boxes to ensure accurate inventory tracking.
- Rebuilt boxes for distribution to retail locations.
- Scanned products onto carton labels for accurate inventory system updates.
Clerical
Bath & Body Works
New Albany
10.2020 - Current
- Updated and maintained databases with current information.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Operated equipment and machinery according to safety guidelines.
- Worked with cross-functional teams to achieve goals.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Completed day-to-day duties accurately and efficiently.
- Communicated effectively in writing and speaking with internal departments to ensure clarity and understanding.
- Adapted to changing work demands and priorities.
Fraud Analyst
Fiserv
Dublin
04.2019 - 04.2020
- Processed inbound and outbound calls to assist clients with inquiries.
- Activated digital wallets for Samsung Pay, Apple Pay, and Google Pay.
- Collaborated on fraud cases to verify client transactions, enhancing fraud detection efficacy.
- Applied travel notifications, limit adjustments, and overrides to card accounts.
- Created dispute cases for clients, facilitating resolution of transaction discrepancies and improving client satisfaction.
- Issued provisional credits to clients, effectively resolving account issues and maintaining trust in financial services.
- Communicated updates via emails and letters regarding active dispute cases.
- Transferred clients to appropriate departments within primary financial providers.
Education
High School Diploma -
Columbus Alternative High School
Columbus, OH06-2007
Skills
- Time management
- Attention to detail
- Team collaboration
- Effective communication
- Strong interpersonal skills
Timeline
Outbound loader/ Trainer
Bath & Body Works
10.2020 - Current
Clerical
Bath & Body Works
10.2020 - Current
Fraud Analyst
Fiserv
04.2019 - 04.2020
High School Diploma -
Columbus Alternative High School