Chelsea Gunter
Pensacola,FL
Summary
Motivated professional with a strong work ethic and proven adaptability in fast-paced environments. Demonstrates exceptional interpersonal skills and excels in customer service, multitasking, and time management. Consistently achieves high performance ratings while thriving under pressure and mastering new skills quickly. Committed to delivering positive customer experiences and effectively managing last-minute changes.
Overview
13
13
years of professional experience
Work History
Assistant Finance Manager
Pensacola Motorsports
Pensacola, FL
11.2020 - 04.2022
- Processed all credit applications to assess eligibility criteria.
- Ensured that loan approvals met all regulatory requirements.
- Submitted documentation to credit companies for timely loan disbursement.
- Printed necessary documents requiring wet ink signatures from clients.
- Reviewed all loan documents with buyers to confirm understanding.
- Coordinated submission of required documents to Florida DMV for title and license plate issuance.
- Answered phone inquiries and responded to finance-related emails promptly.
Purchase/ Refinance Mortgage Loan Processor II
Navy Federal Credit Union
Pensacola, FL
10.2014 - 07.2020
- Processed first mortgage loan applications, ensuring completeness and accuracy of data.
- Established loan conditions and documentation requirements for each application.
- Informed members about required documentation and loan conditions.
- Generated loan disclosures as mandated by Federal and State regulations.
- Acquired essential documents to facilitate prompt processing of loans.
- Verified returned documents for accuracy and compliance with standards.
- Matched verified information against member's application, focusing on income and assets.
- Assured compliance with all relevant Federal laws and Navy Federal guidelines throughout processing.
Compliance Administrator
Probuild
Milton, FL
12.2013 - 09.2014
- Reviewed drivers' DOT logs for accuracy and compliance with state and OSHA regulations.
- Performed data entry into Excel spreadsheets to maintain accurate records.
- Managed record-keeping processes to ensure easy retrieval of information.
- Handled phone inquiries to assist customers and address concerns.
- Compiled delivery packets for truss orders, ensuring timely dispatch.
- Utilized Xora, MBA, Excel, Outlook, and ARI programs to enhance operational efficiency.
- Ensured Maintenance department and drivers adhered to all compliance standards.
Refinance Mortgage Loan Processor
Navy Federal Credit Union/ Aerotek
Pensacola, FL
06.2013 - 11.2013
- Evaluated first mortgage loan applications to confirm data integrity and completeness.
- Identified pertinent loan conditions and associated documentation needs.
- Counseled members regarding documentation requirements for loans.
- Compiled required loan disclosures following federal and state legal standards.
- Secured necessary documents to expedite loan processing effectively.
- Examined returned documents for thoroughness and accuracy.
- Aligned verified information with member's loan application elements such as income and assets.
- Monitored compliance with federal regulations, Navy Federal practices, and NCUA guidelines.
Legal Secretary/ Office Manager
Ryan, Hicks, Cumpton & Cumpton
Pensacola, FL
08.2009 - 05.2013
- Answered multi-line telephone, ensuring prompt and professional client service.
- Greeted clients upon arrival, facilitating a welcoming environment.
- Confirmed client appointments one day prior to maintain scheduling accuracy.
- Collected essential documents from clients, including deeds and financial papers.
- Drafted and prepared estate planning documents for client review and signing.
- Assisted clients in completing forms from financial institutions and life insurance companies.
- Managed digital storage of all files for Pensacola and Mobile offices, enhancing accessibility.
- Oversaw daily operations of law firm, coordinating activities between two locations.
Skills
- Loan origination and escrow
- Telecommunications expertise
- Fair housing compliance
- DU processing and approval letter generation
- Microsoft Outlook proficiency
- Customer service excellence
- Loan officer experience
- Banking knowledge
- Typing skills
Timeline
Assistant Finance Manager
Pensacola Motorsports
11.2020 - 04.2022
Purchase/ Refinance Mortgage Loan Processor II
Navy Federal Credit Union
10.2014 - 07.2020
Compliance Administrator
Probuild
12.2013 - 09.2014
Refinance Mortgage Loan Processor
Navy Federal Credit Union/ Aerotek
06.2013 - 11.2013
Legal Secretary/ Office Manager
Ryan, Hicks, Cumpton & Cumpton
08.2009 - 05.2013
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