Chelsea Hamlin
Houston,TX
Summary
Results-driven Team Leader in Sales Operations known for high productivity and efficient completion of tasks. Specialize in strategic planning, customer relationship management, and sales analytics. Excel in leadership, communication, and problem-solving to achieve team goals and improve operational efficiency.
Motivated Team Leader with a background in Sales Operations. Experience involves overseeing sales teams, coordinating sales strategies, and managing operational tasks to improve efficiency. Strengths include strong leadership skills, strategic planning abilities, and proficiency in fostering team collaboration. Past roles have resulted in improved team performance and increased sales productivity.
Overview
7
7
years of professional experience
Work History
Team Leader, Sales Operations
Rui communications
Houston, TX
08.2024 - Current
- Cultivated strong professional relationships with the client to drive long-term business development.
- Recruited and trained new employees to meet job requirements.
- Coached team members on best practices for achieving success in their roles.
- Created and maintained documentation on sales processes, policies and training materials and assisted with onboarding new talent.
- Delivered consistent one-on-one and group training sessions to help professionals improve skills and selling techniques.
- Created detailed reports outlining key metrics such as sales volume, conversion rates.
- Used video conferencing solutions to communicate and train personnel in remote offices.
- Motivated sales professionals by delivering positive reinforcement and constructive feedback.
- Conducted regular performance reviews with team members to assess strengths and weaknesses.
- Provided technical support when necessary to resolve system issues or errors.
Debt Recovery Specialist/Team Leader
Convergent Outsourcing
Houston, TX
06.2022 - 08.2024
- Employed persuasive communication skills to encourage prompt debt repayment.
- Conducted financial reviews to assess debtor ability to pay outstanding debts.
- Accepted and processed customer payments and applied toward account balances.
- Identified legal options available for recovering past due debts when necessary.
- Educated debtors on the consequences of non-payment and potential resolutions.
- Analyzed debtor financial situations to propose realistic repayment solutions.
- Coordinated with legal departments for accounts requiring further action.
- Documented all debtor interactions accurately for compliance and follow-up.
- Maintained confidentiality and adhered to FDCPA regulations during collections.
- Consistently met departmental goals for total number of successful recoveries per month.
- Evaluated customer responses during negotiations and adjusted approaches accordingly.
- Met demands of busy collections group by performing high volume of daily calls.
- Collaborated with team members to meet or exceed collection goals.
Retention Specialist/Sales Associate
Comcast
Atlanta, GA
02.2018 - 03.2022
- Assisted customers with complaints, inquiries, and billing issues while maintaining a high level of customer satisfaction.
- Performed customer negotiations to reach fair conclusion for both business and customer.
- Recommended improvements to products, packaging or shipping procedures to preclude future problems.
- Oversaw the implementation of loyalty programs designed to reward and retain high-value customers.
- Participated in cross-functional teams dedicated to developing innovative solutions for reducing churn rate.
- Researched competitive offerings and identified opportunities for improving our product offering.
Education
Associate of Science - Sociology
Georgia State University
Atlanta, GA05-2019
Skills
- Coaching
- Complaint resolution
- SMART goals
- Documentation and reporting
Timeline
Team Leader, Sales Operations
Rui communications
08.2024 - Current
Debt Recovery Specialist/Team Leader
Convergent Outsourcing
06.2022 - 08.2024
Retention Specialist/Sales Associate
Comcast
02.2018 - 03.2022
Associate of Science - Sociology
Georgia State University