Shanelle Brown
Summary
Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
14
14
years of professional experience
Work History
Team Leader, Sales Operations
Walmart
Boynton Beach, Florida
07.2023 - Current
- Managed daily operations, client relations and IT.
- Actively participated in cross-functional meetings to discuss current projects.
- Implemented strategies to increase efficiency within the team.
- Oversaw training and development programs to enhance team skills and knowledge.
- Established clear team goals aligned with company objectives, tracking progress regularly.
Assoicate
Walmart
Pompano Beach, Florida
11.2018 - 07.2023
- Assisted customers with selecting items and answering questions about products.
- Trained new associates on store operations, policies, and procedures.
- Stocked shelves with merchandise and ensured product displays were neat and orderly.
- Greeted customers to determine wants or needs.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Provided customer service support for inquiries, complaints, and returns.
Assistant Preschool Teacher
Kiddie Academy
Coral Springs, Florida
10.2014 - 01.2018
- Instructed and assisted students during craft activities.
- Participated in workshops, trainings and conferences to improve educational skills.
- Assisted with implementation of approved lesson plans and daily classroom schedule.
- Tracked each child's progress and reported progress to parents.
- Engaged with children on individual basis to build positive, trusting relationships.
Retail Associate
Macys Department Store
Pompano Beach, FL
12.2010 - 07.2015
- Maintained thorough knowledge of store merchandise, current sales, and promotions.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Organized store by returning merchandise to proper areas and restocked displays.
Education
High School Diploma -
Coral Springs High Scholl
Coral Springs, Florida06-2009
Associate of Arts - Paralegal Studies
Broward College
Fort Lauderdale, FLSkills
- Coaching
- Mentoring
- Complaint resolution
- Complex Problem-solving
- Staff education and training
- Leading team meetings
- Verbal and written communication
- Goal setting
- Teamwork and collaboration
- Giving constructive feedback
Timeline
Team Leader, Sales Operations
Walmart
07.2023 - Current
Assoicate
Walmart
11.2018 - 07.2023
Assistant Preschool Teacher
Kiddie Academy
10.2014 - 01.2018
Retail Associate
Macys Department Store
12.2010 - 07.2015
High School Diploma -
Coral Springs High Scholl
Associate of Arts - Paralegal Studies
Broward College
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