Chelsea Harl
Cecilia,KY
Summary
Professional warehouse worker with strong background in efficient inventory management and order fulfillment. Skilled in operating forklifts, managing stock levels, and ensuring timely deliveries. Strong focus on team collaboration and achieving results, consistently adapting to changing needs. Reliable and flexible with excellent organizational and problem-solving skills.
Overview
17
17
years of professional experience
Work History
Safety Specialist
Amazon
Shepherdsville, KY
08.2021 - 11.2024
- Led training courses for employees at all levels.
- Investigated accidents and incidents, recommending corrective actions to prevent future occurrences.
- Provided timely guidance and support for employees involved in accidents or near misses, facilitating speedy recovery and return-to-work efforts when appropriate.
- Increased employee awareness of safety protocols by creating engaging educational materials and presentations.
- Enhanced workplace safety by conducting regular inspections and identifying potential hazards.
- Collaborated with management to develop and enforce safety policies and procedures, resulting in a safer work environment.
- Supported audit procedures to check all procedures, processes and work standards.
Warehouse Worker
Amazon
Shepherdsville, KY
03.2017 - 06.2018
- Loaded, unloaded, and moved material to and from storage and production areas.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
- Promoted a positive work environment by actively participating in team-building activities and taking initiative in group projects.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
Case Manager
Communicare Community Mental Health Center
Elizabethtown, KY
09.2014 - 10.2016
- Conducted thorough assessments of client needs, strengths, and risks to inform appropriate interventions and support services.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Developed and implemented comprehensive case management plans to address client needs and goals.
Customer Service Representative
Blazers Fun Zone
Radcliff, KY
06.2007 - 05.2009
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
Education
Bachelor of Arts - Social Work
Western Kentucky University
Bowling Green, KY08-2014
High School Diploma -
Central Hardin High School
Cecilia, KY05-2009
Skills
- Adherence to high customer service standards
- Customer service standards
- Compassionate
- Conflict resolution
- Audit procedures
- Workplace inspections
- Crisis management
- Report writing skills
- Documentation skills
- Manual handling
- OSHA compliance
- Safety policies
- Risk management
Timeline
Safety Specialist
Amazon
08.2021 - 11.2024
Warehouse Worker
Amazon
03.2017 - 06.2018
Case Manager
Communicare Community Mental Health Center
09.2014 - 10.2016
Customer Service Representative
Blazers Fun Zone
06.2007 - 05.2009
Bachelor of Arts - Social Work
Western Kentucky University
High School Diploma -
Central Hardin High School