Chelsea Harris
Las Vegas,NV
Summary
Proven track record in enhancing customer loyalty and streamlining operations. Proficient in Quickbooks Online and adept at creative problem-solving, I excel in high-pressure environments, significantly improving team productivity and customer satisfaction. Skilled in relationship development and POS systems, my approach boosts efficiency and sales outcomes.
Overview
9
9
years of professional experience
Work History
Lead Customer Service Representative
Medidenta
Las Vegas, NV
07.2021 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Processed customer service orders promptly to increase customer satisfaction.
- Sought ways to improve processes and services provided.
- Increased efficiency and team productivity by promoting operational best practices.
- Effectively train and develop new employees.
Assistant Visual Manager
Free People
Las Vegas, Nevada
10.2017 - 07.2021
- Managed analytical reports to identify and track sales activities and customer trends.
- Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Visual Merchandiser
Topshop
Las Vegas, Nevada
11.2015 - 10.2017
- Prepared interesting and innovative visual displays to grab customer interest and promote sales.
- Monitored and replenished display inventory and restructured according to available stock.
- Worked with managers and advertising directors to optimize promotions.
- Ran markdown reports, managed store replenishment and analyzed buying reports.
- Drove client retention, managing engaging merchandise presentation to motivate impulse purchases.
Education
Diploma -
Coronado High School
Henderson, NV06.2014
Skills
- Relationship development
- MS Office
- Quickbooks Online
- Inbound and Outbound Calling
- International sales support
- Complaint resolution
- Recordkeeping strengths
- Creative problem solving
- POS systems expert
- Training development aptitude
Timeline
Lead Customer Service Representative
Medidenta
07.2021 - Current
Assistant Visual Manager
Free People
10.2017 - 07.2021
Visual Merchandiser
Topshop
11.2015 - 10.2017
Diploma -
Coronado High School