Chelsea Hart
Terminix
Nassau,USA
3
Certifications
22
years of professional experience
Service Manager with nearly 10 years of experience in the pest control and exclusion industry, including over 6 years in supervisory leadership, exclusion operations, and comprehensive branch administration. Proven track record of driving branch performance at Terminix by tracking revenue, completion rates, and technician productivity while managing schedule dispatch, office billing, and accounts payable. Skilled team leader adept at full lifecycle employee management - including hiring, training, performance reviews, and discipline - as well as vendor negotiations and resolving complex customer issues to maximize account retention.
Work History
Service Manager
6 Years- Direct daily branch operations and technician management, overseeing schedule dispatching for construction crews and nuisance wildlife technicians across Terminix operations and assisting with Ehrlich scheduling.
- Track, analyze, and optimize core performance metrics including branch revenue, production, customer retention, project completion rates, and technician productivity.
- Manage full branch administrative and financial operations, including processing office bills, checks, managing invoices, vendor management, and facility operations for both Terminix and Ehrlich.
- Lead end-to-end employee lifecycle functions: interviewing, hiring, onboarding, staff training, performance evaluations, and corrective discipline.
- Increase overall branch revenue through targeted upselling of complementary services during routine maintenance visits and by negotiating reduced vendor costs for supplies and replacement parts.
- Serve as primary point of escalation for complex customer disputes, resolving concerns professionally to protect account retention and brand reputation.
- Enforce strict workplace safety protocols and conduct ongoing equipment operation training to ensure full OSHA and company compliance.
Exclusion Customer Service Representative
2 Years 9 Months- Managed daily schedule dispatching for construction crews and nuisance wildlife technicians using multi-line phone systems and Microsoft Excel tracking.
- Conducted daily revenue completion reporting to ensure operational goals were met, and provided cross-branch support for bat eviction and structural exclusion projects.
- Handled client inquiries, processed completed work orders, collected past-due balances, and cross-sold services to generate consistent incoming revenue.
- Coordinated third-party equipment rentals for specialized construction jobs.
- Trained new customer service representatives, answered product questions, and resolved upset customers with a positive attitude.
Veterinary Receptionist
4 Years 10 Months- Managed daily client communications across telephone, email, and mail, responding professionally and relaying information accurately to veterinary staff.
- Maintained patient records, updated personal and financial details, and filed charts before and after appointments to keep information organized.
- Processed invoices, accepted payments, balanced daily deposits, and completed end-of-day reporting with careful cash handling.
- Coordinated prescription refills, inventory tracking, and record transfers while supporting veterinarians and outside offices with timely follow-up.
- Opened and closed the clinic, kept the reception area sanitary, educated clients on preventive products, and trained new reception staff as lead receptionist.
Animal Caretaker
3 Years- Cared for injured, sick, and hostile animals with calm handling and careful observation.
- Administered basic in-facility care, including nail trimming, ear cleaning, and medication support.
- Maintained clean kennels and organized routine feeding, bathing, and walking tasks to support daily shelter operations.
Education
High School Diploma
Skills
Customer service
Service scheduling
Customer complaint resolution
Escalation management
Employee supervision
Staff training
Performance evaluations
Operational efficiency
Work planning and prioritization
Multitasking and organization
Branch operations management
Microsoft Excel
Service reporting
Vendor coordination
Revenue tracking
Safety protocols
Quality assurance
Certification
Nuisance Wildlife Control Officer License - NYS
Timeline
Service Manager
Terminix
10.2020 - CurrentRead More
Exclusion Customer Service Representative
Catseye/Terminix
01.2018 - 10.2020Read More
Veterinary Receptionist
Fort Polk Veterinary Clinic
01.2008 - 11.2012Read More
Animal Caretaker
Columbia Green Humane Society
01.2005 - 01.2008Read More
Hudson High School
High School Diploma
Read More