Chelsea Hartz
Columbus,OH
Summary
Program management professional with proven track record in leading cross-functional teams and driving project success. Skilled in strategic planning, risk management, and resource allocation. Known for adaptability, problem-solving, and fostering collaboration to achieve results. Proficient in optimizing processes and aligning initiatives with organizational objectives.
Overview
10
10
years of professional experience
Work History
Program Manager
Zeta Global
Columbus, Ohio
10.2024 - Current
- Developed and maintained strategic program roadmaps, identifying milestones, timelines, and dependencies across cross-functional teams.
- Mitigated risks and resolved complex issues by proactively identifying blockers and implementing sustainable solutions
- Drove high-quality SaaS implementations, with a focus on global client onboarding, delivery, and stakeholder satisfaction
- Designed and executed diverse workflows for cross-departmental collaboration.
- Designed and grew internal knowledge bases and agent tools to expedite workflows and cross-training opportunities.
- Implemented process improvements by developing scalable tools, templates, and documentation.
- Led cross-functional teams to develop and implement strategic program initiatives.
- Streamlined project workflows, enhancing efficiency and reducing turnaround times.
Senior Implementation Consultant
Emplifi
Columbus, Ohio
01.2021 - 01.2024
- Implemented complex, global product solutions for 15+ Fortune 500 companies.
- Expertise in customer onboarding and product implementation
- Supported and maintained reference knowledge base for multiple teams.
- Project managed with multiple teams to provide highly efficient solutions for customers.
- Go-to Consultant for at-risk accounts and complicated projects.
- Led system integration projects, ensuring timely delivery and alignment with client requirements.
- Mentored junior consultants, fostering professional development and enhancing team capabilities.
- Developed training materials for end-users, enhancing product understanding and user engagement.
Associate Operations Specialist
Deltek
Cincinnati, OH
01.2019 - 01.2021
- New customer onboarding and training.
- Support ticket escalation and routing.
- Operations and account management.
- Streamlined operational processes to enhance efficiency and reduce workflow bottlenecks.
- Developed and implemented standardized procedures for team training and onboarding initiatives.
Regional Account Manager
Beacock Music and Ken Stanton Music
Vancouver, WA
01.2016 - 01.2019
- Created and coordinated teacher workshops and educational content.
- Developed and maintained a CRM for School Services Department.
- Trained sales representatives on sales strategies, client services, product knowledge and sales data analysis.
- Specialized in client retention and high-priority accounts.
- Expanded client portfolios that directly necessitated opening a second storefront.
- Developed and maintained relationships with key regional clients to drive account growth.
- Analyzed market trends to identify new business opportunities and optimize sales strategies.
Education
Bachelors - Music Education
The Ohio State University
Columbus, OHBachelors - Vocal Performance
The Ohio State University
Columbus, OHSkills
- Product design
- Customer relationship management
- Strategic solutions consulting
- Customer onboarding
- Process optimization
- Project coordination
- Expertise in knowledge management
- Ambiguity Navigator
- Strong verbal and written communication
- SaaS implementation
- Interdepartmental collaboration
- Problem-solving
- Project management
- Detail-oriented
- Strategic planning
- Process improvement
- Policy and procedure improvements
- Training and development
Accomplishments
- Established Project Management and Reporting Systems
- Go-to Consultant for At-Risk Accounts
- Established Onboarding and Training Protocols for Operations Department
- Expanded Client Portfolios that Directly Necessitated Opening a Second Storefront
- Top National Winner of the VH1 Save The Music Award Keys + Kids
KEY ACHIEVEMENTS
- Established Project Management and Reporting Systems: Implemented new Project Management and Reporting systems, tailored to the department's needs and scaling, leading to a higher level of efficiency and effective cross-team collaboration while meeting transparency and KPI requirements for Leadership.
- Go-to Consultant for At-Risk Accounts: Proven expertise in customer onboarding and solutions consulting for especially complicated projects and global clients.
- Established Onboarding and Training Protocols for Operations Department: Launched and owned a new onboarding process and manual, including visuals and learning aids, for the operations department.
- Expanded Client Portfolios that Directly Necessitated Opening a Second Storefront: Cultivated relationships with new clients in additional territories that resulted in the need for expanding the business to two storefronts.
- Top National Winner of the VH1 Save The Music Award Keys + Kids: Wrote and was awarded $10K grant for my research and curriculum development, specifically for special needs and autistic learners in the music classroom.
Timeline
Program Manager
Zeta Global
10.2024 - Current
Senior Implementation Consultant
Emplifi
01.2021 - 01.2024
Associate Operations Specialist
Deltek
01.2019 - 01.2021
Regional Account Manager
Beacock Music and Ken Stanton Music
01.2016 - 01.2019
Bachelors - Music Education
The Ohio State University
Bachelors - Vocal Performance
The Ohio State University