Chelsea Hartz
Columbus,OH
Summary
Program management professional with proven track record in leading cross-functional teams and driving project success. Skilled in strategic planning, risk management, and resource allocation. Known for adaptability, problem-solving, and fostering collaboration to achieve results. Proficient in optimizing processes and aligning initiatives with organizational objectives.
Overview
10
10
years of professional experience
Work History
Program Manager
Zeta Global
10.2024 - Current
- Developed and maintained strategic program roadmaps, identifying milestones, timelines, and dependencies across cross-functional teams.
- Mitigated risks and resolved complex issues by proactively identifying blockers and implementing sustainable solutions
- Drove high-quality SaaS implementations, with a focus on global client onboarding, delivery, and stakeholder satisfaction
- Designed and executed diverse workflows for cross-departmental collaboration.
- Designed and grew internal knowledge bases and agent tools to expedite workflows and cross-training opportunities.
- Implemented process improvements by developing scalable tools, templates, and documentation.
- Led cross-functional teams to develop and implement strategic program initiatives.
- Streamlined project workflows, enhancing efficiency and reducing turnaround times.
Senior Implementation Consultant
Emplifi
01.2021 - 01.2024
- Implemented complex, global product solutions for 15+ Fortune 500 companies.
- Expertise in customer onboarding and product implementation
- Supported and maintained reference knowledge base for multiple teams.
- Project managed with multiple teams to provide highly efficient solutions for customers.
- Go-to Consultant for at-risk accounts and complicated projects.
- Led system integration projects, ensuring timely delivery and alignment with client requirements.
- Mentored junior consultants, fostering professional development and enhancing team capabilities.
- Developed training materials for end-users, enhancing product understanding and user engagement.
Associate Operations Specialist
Deltek
01.2019 - 01.2021
- New customer onboarding and training.
- Support ticket escalation and routing.
- Operations and account management.
- Streamlined operational processes to enhance efficiency and reduce workflow bottlenecks.
- Developed and implemented standardized procedures for team training and onboarding initiatives.
Regional Account Manager
Beacock Music and Ken Stanton Music
01.2016 - 01.2019
- Created and coordinated teacher workshops and educational content.
- Developed and maintained a CRM for School Services Department.
- Trained sales representatives on sales strategies, client services, product knowledge and sales data analysis.
- Specialized in client retention and high-priority accounts.
- Expanded client portfolios that directly necessitated opening a second storefront.
- Developed and maintained relationships with key regional clients to drive account growth.
- Analyzed market trends to identify new business opportunities and optimize sales strategies.
Education
Bachelors - Music Education
The Ohio State University
Columbus, OHBachelors - Vocal Performance
The Ohio State University
Columbus, OHSkills
- Product design
- Customer relationship management
- Strategic solutions consulting
- Customer onboarding
- Process optimization
- Project coordination
- Expertise in knowledge management
- Ambiguity Navigator
- Strong verbal and written communication
- SaaS implementation
- Interdepartmental collaboration
- Problem-solving
- Project management
- Detail-oriented
- Strategic planning
- Process improvement
- Policy and procedure improvements
- Training and development
Accomplishments
- Established Project Management and Reporting Systems
- Go-to Consultant for At-Risk Accounts
- Established Onboarding and Training Protocols for Operations Department
- Expanded Client Portfolios that Directly Necessitated Opening a Second Storefront
- Top National Winner of the VH1 Save The Music Award Keys + Kids
KEY ACHIEVEMENTS
- Established Project Management and Reporting Systems: Implemented new Project Management and Reporting systems, tailored to the department's needs and scaling, leading to a higher level of efficiency and effective cross-team collaboration while meeting transparency and KPI requirements for Leadership.
- Go-to Consultant for At-Risk Accounts: Proven expertise in customer onboarding and solutions consulting for especially complicated projects and global clients.
- Established Onboarding and Training Protocols for Operations Department: Launched and owned a new onboarding process and manual, including visuals and learning aids, for the operations department.
- Expanded Client Portfolios that Directly Necessitated Opening a Second Storefront: Cultivated relationships with new clients in additional territories that resulted in the need for expanding the business to two storefronts.
- Top National Winner of the VH1 Save The Music Award Keys + Kids: Wrote and was awarded $10K grant for my research and curriculum development, specifically for special needs and autistic learners in the music classroom.
Timeline
Program Manager
Zeta Global
10.2024 - Current
Senior Implementation Consultant
Emplifi
01.2021 - 01.2024
Associate Operations Specialist
Deltek
01.2019 - 01.2021
Regional Account Manager
Beacock Music and Ken Stanton Music
01.2016 - 01.2019
Bachelors - Music Education
The Ohio State University
Bachelors - Vocal Performance
The Ohio State University