Chelsea Hernandez
Jersey City,NJ
Summary
Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Andrew's Filter
Orlando, FL
01.2019 - 11.2023
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Conducted regular follow-up calls with customers after resolving their issues.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Maintained relationships with vendors, responding to inquiries in a timely manner.
- Verified accuracy of invoices and purchase orders.
- Handled high-volume invoice processing with minimal supervision.
Insurance Customer Service Representative
Cigna
Orlando, FL
04.2020 - 05.2021
- Verified accuracy of customer data entered into the system.
- Assisted with customer inquiries, complaints, and requests for information regarding insurance policies.
- Investigated discrepancies between actual charges and expected premiums.
- Facilitated payment processing for premium payments and renewals.
- Developed strong relationships with clients by providing exceptional customer service.
- Navigated computer system to look up customer information and update policies.
Customer Service Representative
Universal Window Coverings
Orlando, FL
01.2018 - 12.2018
- Resolved customer complaints promptly and efficiently.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Education
High School Diploma -
El Redentor
Orlando, FL05-2017
Skills
- Report Generation
- Paperwork Processing
- Complaint resolution
- Data Collection
- Appointment Scheduling
- Inbound and Outbound Calling
Timeline
Insurance Customer Service Representative
Cigna
04.2020 - 05.2021
Customer Service Representative
Andrew's Filter
01.2019 - 11.2023
Customer Service Representative
Universal Window Coverings
01.2018 - 12.2018
High School Diploma -
El Redentor
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