Chelsea Hernandez
Houston
Summary
Goal oriented, dynamic professional with a degree in medical humanities and hands-on experience providing excellent customer service. Able to quickly learn and apply new skills, techniques, technologies, and procedures.
Overview
9
9
years of professional experience
Work History
Client Care Representative
Meneses Law Offices
03.2024 - Current
- Enhanced customer satisfaction by addressing and resolving concerns in a timely manner.
- Managed high call volume while maintaining a positive attitude and professional demeanor at all times.
- Built strong relationships with clients through consistent follow-up and genuine empathy during difficult situations.
- Participated in regular team meetings to discuss performance metrics, share best practices, and brainstorm solutions to common challenges.
Sales Associate
T-Mobile
07.2019 - Current
- Deliver outstanding customer service by warmly welcoming customers
- Present a diverse range of products and services
- Establish and update clients on latest store promotions and inventory
- Foster robust customer relationships through personalized communication
- Suggest suitable merchandise to customers according to their requirements and preferences
- Resolved customer concerns related to various devices and accounts
- Demonstrated a keen focus on boosting in-store business
- Adhered to strategic sales process and took ownership of ensuring a positive shopping experience
- Consistently surpassed all assigned sales quotas and targets ranging from $5,000 to $60,000
Stylist
J Crew
09.2018 - 07.2019
- Played a key role in the opening and closing procedures of the store to ensure seamless operational flow
- Managed cash register and transactions
- Uphold impeccable standards of cleanliness and presentation on the sales floor
- Promoted email and credit acquisition to customers
- Achieved sales targets by applying comprehensive product knowledge and responding to customer needs
- Boosted revenue and optimized inventory presentation by leveraging expertise in sales and fashion trends
Apparel Associate
Dick's Sporting Goods
09.2016 - 07.2018
- Oversaw apparel operations and fitting room procedures
- Assisted customers in managing store departments, addressing inquiries, and fulfilling needs
- Created compelling sales displays and arranged product merchandise on sales floor using various fixtures and layouts
- Delivered prompt service and enhanced theft prevention measures
- Adapted to rising customer demands by operating the cash register during peak periods
Education
MBA - Business Administration And Management
University of Houston Victoria
05-2025
Bachelor of Arts - Medical Humanities
Houston Baptist University
Houston, TX12.2020
Skills
- Emotional intelligence
- Team building
- Problem-solving
- Communication skills
- Interpersonal skills
- Computer proficiency
- Adaptability
- Superior verbal skills
- Superior written skills
- Organizational skills
- Fluent In Spanish
Timeline
Client Care Representative
Meneses Law Offices
03.2024 - Current
Sales Associate
T-Mobile
07.2019 - Current
Stylist
J Crew
09.2018 - 07.2019
Apparel Associate
Dick's Sporting Goods
09.2016 - 07.2018
Bachelor of Arts - Medical Humanities
Houston Baptist University
MBA - Business Administration And Management
University of Houston Victoria
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