Chelsea Herrberg

Responsible for creating, coordinating, and implementing appropriate learning programs to promote a well-educated and professionally developed staff, help set direction for quality initiatives, and follow through with results to meet and exceed external and internal customer expectations.mer expectations through results-driven strategies.

Key Responsibilities:

• Develops and refines job descriptions tailored to site-specific roles and responsibilities.
• Oversees onboarding processes for new employees, ensuring they are fully prepared and aligned with organizational objectives.
• Coordinates and facilitates integration meetings with key stakeholders to ensure clear communication and alignment of goals.
• Establishes, documents, and maintains comprehensive records of training requirements and compliance for the site.

• Oversees all aspects of staff onboarding to ensure a seamless and effective integration into the organization.
• Develops and maintains onboarding checklists to promote consistency across all departments.
• Trains Clinical Research Coordinators (CRCs) on essential job functions, including:Good Clinical Practice (GCP)
  Good Documentation Practice (GDP)
  Informed Consent Forms (ICF)
  Medical history documentation
  Clinical skills and procedures
  
• Conducts annual clinical skills training sessions to ensure competency and compliance.
• Provides annual documentation skills training to reinforce accuracy and adherence to standards.

• Maintained accurate records of employee certifications and compliance, including GCP, HIPAA, CPR, and vaccination status.
• Managed the onboarding process for Clinical Research Coordinators (CRCs), ensuring they were fully prepared for their roles.
• Acted as a primary point of contact for CRCs, providing guidance and support during their transition to floor operations.

• Oversees all aspects of clinical trial execution from initiation to completion, ensuring seamless operations and compliance with protocols.
• Manages key trial activities, including:Participant recruitment and enrollment
  Quality control (QC) measures
  Data entry and management
  Investigational Product (IP) receipt, storage, and administration
  Laboratory sample processing and management
  
• Ensures strict adherence to trial protocols while prioritizing patient safety and maintaining regulatory compliance.

• Managed all aspects of dermatology and cosmetic clinical trials, ensuring smooth patient experiences from check-in to check-out.
• Acted as a primary point of communication with Sponsors and Contract Research Organizations (CROs) to facilitate trial operations.
• Ensured strict adherence to trial protocols while prioritizing patient safety and maintaining high-quality standards throughout the study.

• Assisted Clinical Research Coordinators in ensuring strict adherence to study protocols and regulatory requirements.
• Performed blood draws and processed laboratory samples for study patients with precision and care.
• Conducted quality control (QC) checks and accurately entered data into required study platforms to maintain compliance and data integrity.

• Led a team responsible for scheduling patients referred to specialists, ensuring timely appointments and efficient coordination.
• Confirmed a sense of urgency in addressing patient needs while verifying that specialists accepted the patients' insurance.
• Oversaw the completion of prior authorizations to ensure seamless transitions to specialty care.

• Verified the accuracy and status of patient insurance coverage prior to appointments.
• Managed patient check-in and check-out processes efficiently, ensuring a smooth clinic experience.
• Scheduled patient appointments and collected copayments in compliance with clinic policies.