Chelsea Hill
Warner Robins,GA
Summary
Professional Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette. Supervised groups of up to 15 children from three months to 2 years of age. Reliable and hardworking warehouse operator committed to getting each job done as quickly, efficiently, and safely as possible. Professional Bartender with an extensive knowledge of spirits and an intuitive ability to engage customers of all types. Friendly, open, and committed to building a customer base by providing a positive service experience. Friendly Head Cashier experienced in leading large teams with exceptional skill as a trainer, leader, and project manager. Business manages skills, experience managing and operating a business. Authorized to work in the US for any employer. Qualified Camera Operator accomplished in different genres, environments and production types. Expertly manages equipment installation and operation for fast-paced work. Knowledgeable about scene composition and lighting optimization. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Engineering student versed in reviewing plans, writing reports, researching solutions and implementing company procedures. Willingness to learn, follow instructions and work cooperatively within team environments. Computer competencies include various CAD programs and MS Office applications. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Business Owner/ Bartender
Alluree Professional Bartending Services
10.2017 - 10.2017
- Offered full bar service to individuals, Events, Weddings, etc
- Also offered event planning services to all types of parties and events including kids’ friendly events
- Managed and operated Alluree with sometimes the helper an additional bartender
- Maintained and handled all finances for Alluree
- Maintained full knowledge of bar and menu items and made recommendations
- Prepared mixed drinks; poured wine, beer non-alcoholic beverages
- Neatly set tables
- Broke down the bar after events and returned leftover liquor, glassware, and banquet carts
- Collected money and made change
- Opened and closed bar tabs and transferred tabs to the dining area
- Processed cash, credit card and voucher payments
- Stocked beer and wine coolers
- Cleaned and filled ice bins
- Changed beer kegs.
Call Center Rep/ Enrollment Consultant
K12/ Merit 321
06.2017 - 09.2017
- Provided accurate, valid, and complete information by using the proper methods/tools
- Handled complaints, provided appropriate solutions and alternatives within the time limits, and followed up to ensure resolution
- Reviewed or made changes to customer accounts
- Followed communication procedures, guidelines, and policies
- Answered incoming and made outgoing calls to parents to enroll their student into home-school, as well as self-enrolling students
- Maintained regularly scheduled office hours
- Made between 50 to 200 calls per day
- Maintained a 100 QA score
- Solved problems dealing with enrollment.
CMD
CMD
12.2014 - 03.2016
- Answered incoming calls from Polk state college, assisted students with financial aid concerns, and made sure students completed all requirements to receive financial aid
- Maintained regularly scheduled office hours to advise and assist students
- Inspired students to translate their academic interests into the real world by taking positive actions
- Managed team of 10 professionals
- Served as mentor to junior team members.
The Big Easy Cabaret
06.2014 - 11.2014
- Maintained full knowledge of bar and menu items and made recommendations
- Prepared mixed drinks; poured wine, beer, and non-alcoholic beverages
- Neatly set tables
- Broke down the bar after events and returned leftover liquor, glassware, and banquet carts
- Collected money and made change
- Opened and closed bar tabs and transferred tabs to the dining area
- Processed cash, credit card and voucher payments
- Stocked beer and wine coolers
- Cleaned and filled ice bins
- Changed beer kegs.
CMD
CMD
05.2011 - 03.2012
- Answered incoming calls from Polk state college, assisted students with financial aid concerns, and made sure students completed all requirements to receive financial aid
- Maintained regularly scheduled office hours to advise and assist students
- Inspired students to translate their academic interests into the real world by taking positive actions.
Cashier, Shift Leader
Dollar Fast Food
02.2009 - 04.2011
- Took necessary steps to meet customer needs and effectively resolve food or service issues
- Recorded customer orders and repeated them back in a clear, understandable manner
- Correctly received orders, processed payments, and responded appropriately to guest concerns
- Packaged menu items into bags or trays and placed drink orders into carriers
- Cleaned and straightened the work area
- Unboxed new merchandise
- Always provided professional and courteous service
- Worked overtime shifts during busy periods
- Updated register logs
- Took special orders in person and over the phone
- Managed team of 5 professionals
- Served as mentor to junior team members
- Operated a cash register to process cash, check and credit card transactions.
Education
Audio Arts -
Full Sail University
Orlando, FL07.2024
Cinematography Certificate -
Film Connection
Orlando, FL12.2023
Bartending Certification -
Professional Bartending School
Arlington, VA04.2017
High School Diploma -
New Spiritual Foundation Christian Academy
Baltimore, MD07.2011
Skills
- Team Management
- Academic Advising
- Bartending
- Quality Assurance
- Shift Management
- Computer Networking
- Curriculum Development
- Project Management
- Customer Service
- Financial Management
- Employee Training
- Staff Management
- Loss Coverage Determination
- Lead Development
- Consumer Segmentation
- Document Control
- Client Needs Analysis
- Team Building
- Self-Directed
- Excellent Communication
- Google Drive
- Cash Handling
- ID Verification
- POS Systems
- Payment Collection
- Payment Processing
- Product Restocking
- Problem-Solving
- Analytical and Critical Thinking
- Verbal Communication
- Configuring Cameras
- Preparing Shots
- Composition Understanding
- Shot List Reading
- Lighting Scenes
- Technical Troubleshooting
- Voice Recording
- Pro Tools Expertise
- Audio Mixers
Certification
Bartender License
Assessments
- Attention to detail, Proficient, August 2022, https://share.indeedassessments.com/attempts/1d81251d9d5626aeaa102dd35e35b708eed53dc074545cb7
- Work style: Reliability, Proficient, September 2022, https://share.indeedassessments.com/attempts/0fae30c34b38aa8a048dc1243754c132eed53dc074545cb7
- Customer service, Proficient, September 2022, https://share.indeedassessments.com/attempts/193902ec3e39add5b11da87d990ae673eed53dc074545cb7
- Working with MS Word documents, Proficient, January 2023, https://share.indeedassessments.com/attempts/f128bb4ee97901d355a9f98eda8cb642eed53dc074545cb7
- Call center customer service, Proficient, August 2022, https://share.indeedassessments.com/attempts/c902de2f4db701e630eb150826fceab8eed53dc074545cb7
- Management & leadership skills: Impact & influence, Proficient, October 2023, https://share.indeedassessments.com/attempts/e8785494fdc150979f676eeefc7bae25eed53dc074545cb7
- Customer focus & orientation, Proficient, September 2022, https://share.indeedassessments.com/attempts/a58e796ec6602f859b3e884215620f5feed53dc074545cb7
Timeline
Business Owner/ Bartender
Alluree Professional Bartending Services
10.2017 - 10.2017
Call Center Rep/ Enrollment Consultant
K12/ Merit 321
06.2017 - 09.2017
CMD
CMD
12.2014 - 03.2016
The Big Easy Cabaret
06.2014 - 11.2014
CMD
CMD
05.2011 - 03.2012
Cashier, Shift Leader
Dollar Fast Food
02.2009 - 04.2011
Audio Arts -
Full Sail University
Cinematography Certificate -
Film Connection
Bartending Certification -
Professional Bartending School
High School Diploma -
New Spiritual Foundation Christian Academy
Bartender License
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