Paisley Truitt
Beachwood,OH
Summary
Enthusiastic customer service professional bringing demonstrated success in transforming challenges into customer satisfaction. Over 5 years of guest service experience in the hospitality industry.
Achievements include significantly improving operational efficiency, raising standards to exceed guest expectations, successfully building camaraderie with coworkers and patrons.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Student
Cleveland Professional Bartending School
12.2023 - Current
- Educated in traditional practices of bartending and universal cocktails
- Understands the basics of the 7 classes of cocktails, their mixing methods and their basic recipes
- Practices efficient methods of making cocktails while ensuring following proper recipes
- Familiarized with various different brands of Liquors and Liqueurs
Bartender and Server
Bay Harbor
06.2023 - Current
- Mixology: Proficient in preparing a wide range of cocktails, including classic and contemporary recipes
- Drink Knowledge: Familiar with various types of spirits, liqueurs, wines, and beers
- Communication Skills: Effective communication with customers, colleagues, and management
- Upselling: Experience in recommending and promoting drinks to customers
- Knowledge of Safety and Hygiene Standards: Adherence to health and safety regulations and cleanliness standards
Hostess
Cooper's Hawk Winery Bar & Restaurant
11.2023 - 12.2023
- Greeting and observing guests to understand their needs, offering assistance as needed
- Consistently exhibited a warm, courteous, and professional demeanor, even when dealing with challenging customers
- Committed to exceeding guest expectations and providing memorable dining experiences
- Offering product and service information to enhance the customer experience
Bartender
Spoto's Bar & Grill
05.2023 - 10.2023
- Customer Service: Skilled in providing excellent service and creating a welcoming atmosphere
- Bar Equipment: Proficiency with bar tools and equipment such as shakers, strainers, and blenders
- Problem Solving: Ability to handle customer concerns and resolve issues promptly
- Cash Handling: Competent in processing payments, handling cash, and managing tabs
Front of House Guest Service
Dairy Queen Grill & Chill
08.2023 - 10.2023
- Managed guest orders, often accommodating intricate requests from large families
- Cultivated strong relationships with regular patrons
- Ensured a spotless dining area by promptly clearing tables, monitoring trash levels, and maintaining sanitation
- Efficiently delivered food orders, adeptly multitasking and tracking each guest's selection
Merchandise Sales Associate
Cedar Point's 'The Corner Store'
04.2022 - 06.2023
- Efficiently processed merchandise orders
- Successfully promoted and facilitated the redemption of fast passes
- Managed the rental of electric scooters and strollers
- Ensured a well-maintained and attractive sales floor
- Fostered positive and engaging interactions with enthusiastic customers
- Skillfully resolved customer concerns and inquiries, including issues related to fast pass rentals
Sales Associate
Target
11.2022 - 02.2023
- Engaged authentically with guests, asking questions to better serve them
- Acquired in-depth knowledge of products and services to enhance the guest's experience
- Managed digital guest orders and fulfilled them accurately and promptly
- Maintained an organized workspace
- Adhered to safety and ethical guidelines, ensuring a compliant and safe work environment
- Supported various guest services and performed additional tasks as required
Kitchen Supervisor
Cedar Point's 'Farmhouse'
06.2022 - 10.2022
- Prepared and cooked the entire menu with precision and consistency
- Ensured food safety by cooking and cooling dishes to the correct temperatures, maintaining sanitation, and following safety precautions
- Successfully managed kitchen opening and closing procedures, often with minimal staffing and a high volume of guests
- Maintained a well-stocked kitchen while upholding a clean and hazard-free environment
- Supervised and coordinated associates, including breaks and end-of-shift duties
- Enforced strict adherence to food safety guidelines and provided training as necessary
- Optimized food quantity preparation to minimize waste
- Cultivated a positive and motivating workspace environment
Food Service Cook
Backbeat BBQ
06.2021 - 10.2021
- Efficiently managed and organized new inventory while ensuring proper stock rotation
- Ensured consistent food quality by meticulously following the official recipes
- Uphold kitchen cleanliness and safety, aligning with health code standards for storage, food prep, and dishwashing areas
- Maintained a pristine and secure workspace, adhering to stringent food service regulations
Food Service Associate / Cashier
Choolaah Indian BBQ
06.2020 - 06.2021
- Actively engaged with customers during cash register transactions
- Ensured the cleanliness, organization, and ample stocking of checkout areas
- Collaborated with customer service leaders and managers to address customer requirements
- Proficiently and accurately processed customer purchases through the POS system
- Demonstrated versatility by cross-training in various restaurant roles, providing coverage across multiple areas
Ice Cream Scooper / Cashier
Mitchell's Ice Cream
08.2019 - 03.2020
- Efficiently served ice cream, ensuring accurate portions and presentation
- Accurately handled customer orders, including custom requests
- Managed cash transactions and maintained the cash register
- Ensured cleanliness and restocked inventory for smooth operations
- Followed food safety protocols, including hygiene and proper food handling
- Multitasked to handle multiple customer orders simultaneously
- Collaborated with the team for a seamless workflow during busy periods
- Resolved customer inquiries and issues with professionalism
- Contributed to end-of-shift cleanup and sanitation efforts
- Promoted upsells and adhered to company standards for consistency
Education
High School -
Beachwood High School
Beachwood, OH08.2020
Skills
- Positive Attitude
- Effective Communication
- Great Customer Service
- Team Collaboration
- Fast Learner
- Adaptability & Problem-Solving
- Expertise & Attention to Detail
- Multitasking & Time Management
- Creativity & Innovation
- Contributing to a safe and productive workplace environment
Certification
- ServSafe Food Handler | Ansi Accredited | 07-2022
- ServSafe Alcohol | National Restaurant Association | 09-2022
Languages
Turkish
Limited Working
About Me
- I prefer to go by Paiz
- I'm partially named after my mother, whose name is Pai-ling (she is half Taiwanese)
- I lived in Turkey for 10 months in 2022-2023
- I drive a manual car
- I love to journal and write
- I have over 3,000 Instagram posts
- I'm a Photographer with a secondary photography page on Instagram and TikTok (@paisleytruitt)
- I want to travel the world and contribute to non-profit organizations for helping children in need
Timeline
Student
Cleveland Professional Bartending School
12.2023 - Current
Hostess
Cooper's Hawk Winery Bar & Restaurant
11.2023 - 12.2023
Front of House Guest Service
Dairy Queen Grill & Chill
08.2023 - 10.2023
Bartender and Server
Bay Harbor
06.2023 - Current
Bartender
Spoto's Bar & Grill
05.2023 - 10.2023
Sales Associate
Target
11.2022 - 02.2023
Kitchen Supervisor
Cedar Point's 'Farmhouse'
06.2022 - 10.2022
Merchandise Sales Associate
Cedar Point's 'The Corner Store'
04.2022 - 06.2023
Food Service Cook
Backbeat BBQ
06.2021 - 10.2021
Food Service Associate / Cashier
Choolaah Indian BBQ
06.2020 - 06.2021
Ice Cream Scooper / Cashier
Mitchell's Ice Cream
08.2019 - 03.2020
- ServSafe Food Handler | Ansi Accredited | 07-2022
- ServSafe Alcohol | National Restaurant Association | 09-2022
High School -
Beachwood High School
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