Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Chelsea Hinson

Hartsville,SC

Summary

Dynamic leader and team motivator with a proven track record in customer service and sales, excelling in store maintenance, promotional planning, and customer satisfaction. Skilled in inventory management and staff training, I boosted sales and enhanced customer service through strategic improvements and effective team collaboration. Adaptable and results-driven, I consistently exceed goals with a keen eye for detail and a commitment to excellence.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Store Opener

SUBWAY®Restaurants
08.2018 - Current
  • Created a welcoming atmosphere by maintaining store cleanliness, organization, and inviting visual displays.
  • Collaborated with management to develop and execute successful grand opening events, drawing large crowds and generating positive publicity.
  • Coordinated seasonal promotions in alignment with corporate objectives, boosting sales during key retail periods.
  • Established strong vendor relationships for consistent delivery of quality merchandise at competitive prices.
  • Trained and developed staff members to enhance customer service skills, resulting in improved customer satisfaction scores.
  • Managed inventory levels for optimal stock availability and reduced waste.
  • Ensured compliance with company policies, safety regulations, and local laws for a safe and orderly store environment.
  • Provided exceptional customer service experiences through attentive listening, problem-solving skills, ensuring high levels of repeat business from loyal patrons.
  • Mentored new sales associates to contribute to store's positive culture.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
  • Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
  • Educated staff on strategies for handling difficult customers and challenging situations.
  • Trained newly hired sales team in upselling techniques.
  • Examined incoming inventory, merchandised shelves and prevented shrinkage.
  • Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.

Opening Team Member

Jimmy John's Gourmet Sandwiches
08.2016 - 07.2018
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Developed strong cooperative relationships with coworkers and managers.
  • Maintained productive, efficient approach to all tasks.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Operated register to process payments and collect cash payment for order totals.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Addressed and resolved customer complaints in polite and professional manner.
  • Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
  • Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
  • Assisted with inventory counts and stocking of merchandise.
  • Assisted customers in selecting merchandise best suited to needs.
  • Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
  • Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
  • Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
  • Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
  • Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure.
  • Exceeded performance goals through diligent task completion, attention to detail, and consistent follow-through on assignments.
  • Managed multiple projects simultaneously by prioritizing tasks effectively and adjusting workload as necessary to meet deadlines.
  • Improved customer satisfaction by quickly helping each person find desired items.
  • Reduced wait times for customers by implementing more efficient checkout process.
  • Boosted team morale and productivity with recognition programs and constructive feedback.
  • Streamlined workflow for increased efficiency, introducing digital tool for task management.
  • Assisted in inventory management to prevent stock shortages and overages.
  • Maintained clean and orderly store environment, ensuring pleasant shopping experience for customers.
  • Supported new staff through comprehensive onboarding process, ensuring smooth transition into their roles.
  • Ensured compliance with health and safety regulations, conducting regular checks and staff training.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Frequently inspected production area to verify proper equipment operation.
  • Observed packing operations to verify conformance to specifications.
  • Evaluated staff performance and provided coaching to address inefficiencies.

Team Prep Member

Chick-fil-A
01.2018 - 07.2018
  • Provided excellent customer service, addressing any concerns or inquiries promptly.
  • Implemented proper safety protocols for handling knives and other sharp tools, reducing accidents on the job.
  • Followed strict hygiene guidelines to prevent cross-contamination and ensure a safe dining experience for guests.
  • Contributed to a positive team atmosphere by effectively communicating with fellow crew members during busy shifts.
  • Upheld company policies regarding uniform appearance, punctuality, attendance, exhibiting professionalism at all times.
  • Participated in ongoing training sessions to remain current on industry trends and best practices for food safety and sanitation standards.
  • Collaborated with team members to maintain an organized inventory system, easily locating necessary items when needed.
  • Supported chefs during high-volume periods by efficiently preparing ingredients according to recipe specifications.
  • Streamlined food assembly processes through careful organization of ingredients and equipment.
  • Maintained a clean and organized workspace, promoting efficiency in the kitchen.
  • Demonstrated versatility by assisting with multiple stations as needed, increasing overall productivity within the kitchen.
  • Enhanced food quality by ensuring proper preparation and storage of ingredients.
  • Ensured accuracy in portion control, reducing food waste and minimizing costs.
  • Adhered to procedures in preparing food items.
  • Ensured efficient shift transitions by thoroughly cleaning workspaces at the end of each shift, leaving them ready for incoming crew members.
  • Enhanced dish presentation by carefully prepping garnishes and decorative elements prior to plating.
  • Adapted quickly to menu changes, learning new recipes and preparation techniques to maintain restaurant's competitive edge.
  • Enhanced customer satisfaction with quick and accurate preparation of food items, meeting high standards of taste and presentation.
  • Maintained safe working environment by adhering to health and safety guidelines, reducing risk of accidents.
  • Contributed to waste reduction by carefully monitoring food use and storage practices.
  • Played key role in maintaining kitchen's high cleanliness and hygiene ratings during inspections, following strict protocols.
  • Ensured kitchen equipment was sanitized and ready for use, maintaining clean and efficient workspace for food preparation.
  • Chopped, sliced, and prepared various food items to precise specifications, contributing to consistent quality of menu offerings.
  • Improved team efficiency by organizing ingredients and tools for easy access during peak hours.
  • Prepared sandwiches, salads and other specialty items according to customer specifications.
  • Participated in regular training sessions to enhance culinary skills and knowledge of food safety standards.
  • Maintained composure and work quality while under stress.
  • Assisted in setting up and breaking down kitchen stations.
  • Followed food safety practices and sanitation guidelines.
  • Maintained high personal grooming standards and uniform presentation.
  • Cleaned and maintained work areas, equipment and utensils.
  • Stocked and rotated food items according to expiration dates.
  • Operated food slicers, grinders and chopper in accordance with safety guidelines.
  • Monitored food temperature, discarding items not stored correctly.
  • Washed, peeled and cut various foods such as fruits and vegetables to prepare for cooking or serving.
  • Sanitized pots, pans, utensils, kitchen appliances and equipment using company-approved cleaning supplies.

Clerk/ ERP Clerk

QuikTrip
12.2013 - 04.2018
  • Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
  • Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
  • Improved customer satisfaction by promptly answering inquiries and providing accurate information.
  • Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
  • Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
  • Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
  • Maintained a professional atmosphere within the office setting through effective communication skills and polished presentation abilities.
  • Enhanced customer service with timely and accurate information when handling inquiries.
  • Optimized office space usage, arranging workstations to maximize productivity.
  • Improved response times to customer inquiries, implementing new filing system for quicker access to information.
  • Fostered culture of continuous improvement by suggesting and implementing process enhancements.
  • Supported executive decision-making by providing detailed reports and summaries of office activities.
  • Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Improved office efficiency by digitizing paper files and organizing digital records.
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.

Education

Diploma - Undecided

Nation Ford High School
Fort Mill, SC
06.2014

Skills

  • Store maintenance
  • Promotional planning
  • Teamwork and Collaboration
  • Multitasking and Prioritizing
  • Problem-Solving
  • Time Management
  • Attention to Detail
  • Problem-solving abilities
  • Multitasking Abilities
  • Reliability
  • Excellent Communication
  • Critical Thinking
  • Customer Satisfaction
  • Organizational Skills
  • Team Collaboration
  • Team Leadership
  • Cash Handling and Reconciliation
  • Active Listening
  • Effective Communication
  • Adaptability and Flexibility
  • Decision-Making
  • Cash Handling
  • Customer Service Management
  • Customer Engagement
  • Store operations
  • Customer Relations
  • Superior Work Ethic
  • Inventory and Stocking
  • Creativity and Originality
  • Staff Coaching and Training
  • Handling Complaints
  • Leadership Development
  • Task Prioritization
  • Adaptable to Changing Demands
  • Flexible Work Schedule
  • Self Motivation
  • Product Knowledge
  • Interpersonal Skills
  • Analytical Thinking
  • Conflict Resolution
  • Employee Training
  • Complaint Handling
  • Goal Setting
  • Professionalism
  • Interpersonal Communication
  • Basic Mathematics
  • Problem Anticipation and Resolution
  • Quality Control
  • Strategic Planning
  • Sales Leadership
  • Staff Training
  • Staff Motivation
  • Work Area Inspection
  • Sales floor organization
  • Time management abilities
  • Marketing and Advertising
  • Continuous Improvement
  • Physical Stamina
  • Inventory Management
  • Adaptability
  • Written Communication
  • Policy Enforcement
  • Merchandise Promotion and Display
  • Retail Operations
  • Work Delegation
  • Performance monitoring
  • Risk Management
  • Visual Merchandising
  • Product Sales
  • Professional Demeanor
  • Employee Retention
  • Problem-solving aptitude
  • Cash Drawer Reconciliation
  • Order Processing
  • Records Organization
  • Orientation and training
  • Project Coordination
  • POS Terminal Operation
  • New Store Setups
  • Financial Recordkeeping
  • Vendor Relations
  • Inventory Oversight
  • Shelving
  • Strategic selling

Certification

Serve safe

Timeline

Store Opener

SUBWAY®Restaurants
08.2018 - Current

Team Prep Member

Chick-fil-A
01.2018 - 07.2018

Opening Team Member

Jimmy John's Gourmet Sandwiches
08.2016 - 07.2018

Clerk/ ERP Clerk

QuikTrip
12.2013 - 04.2018

Diploma - Undecided

Nation Ford High School

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Chelsea Hinson