Chelsea Hobson
Hingham,MA
Summary
Dynamic HR professional with extensive experience at Blue Cross of Massachusetts, excelling in policy interpretation and conflict resolution. Proven track record in project management and employee training, driving compliance and enhancing stakeholder engagement. Adept at analyzing data to inform strategies, fostering a culture of continuous improvement and effective problem-solving.
Overview
7
7
years of professional experience
Work History
Sr. Associate Relations Specialist
Blue Cross of Massachusetts
12.2021 - Current
- Manage associate relations including mitigating and resolving employee issues, conflict resolution, corrective action, and policy interpretation for assigned business areas
- Partner with Manager of Associate Relations and Law department to investigate issues (such as associate complaints, performance management and coaching/counseling leaders) for the purpose of ensuring that effective, legally compliant resolutions
- Advise Leaders on complex issues such as interpretation and implementation of applicable laws, regulations, and policies.
- Facilitated resolution of accommodation requests for associates on short-term disability and FMLA, ensuring compliance with legal standards.
- Resolved written and verbal inquiries to address problems, provide information, and implement effective remediation plans.
- Support HR Business Partners and Business Leaders on the development of business area HR related policies, e.g., attendance, dress code, flexible work schedules, etc.
- Delivered associate relations presentations to leaders and associates on new policies, procedures, trends, and opportunities for improvement.
- Serve as a project manager to improve processes by collaborating with other HR areas to manage resources, scope, and deliverables of assigned projects. Responsible for end-to-end project management including the establishment of project plans, timelines and presenting to executive leadership on project status and milestones.
Senior AskHR Specialist
Blue Cross of Massachusetts
03.2019 - 12.2021
- Acted as liaison with internal and external stakeholders to enhance HR experience.
- Quality checked AskHR responses to ensure accuracy and consistency of information provided.
- Trained and coached AskHR specialists, delivering feedback for performance enhancement.
- Prioritized sensitive and confidential cases to ensure compliance and security.
- Assessed and revised documentation to enhance consistency in business processes.
- Provided configuration support for case management system utilizing Salesforce.
- Analyzed CRM data and generated reports to identify trends and inform improvement strategies.
- Participated in entry-level coaching for employee relations cases, fostering professional development.
Education
B.S. - Human Resource Management
University of Maryland University College
College Park, MD05-2017
Skills
- Legal compliance
- Policy interpretation
- Grievance handling
- Conflict resolution
- Stakeholder engagement
- Project management
- Employee training
- Performance coaching
- Problem solving
- Attention to detail
Timeline
Sr. Associate Relations Specialist
Blue Cross of Massachusetts
12.2021 - Current
Senior AskHR Specialist
Blue Cross of Massachusetts
03.2019 - 12.2021
B.S. - Human Resource Management
University of Maryland University College