Chelsea Hoffmaster
Cincinnati,OH
Summary
Experienced clinical social worker specializing in counseling and care navigation, with a focus on healthcare access challenges. Expertise in leveraging AI technologies to create effective solutions that enhance patient experiences. Dedicated to bridging clinical practice with technological advancements for improved healthcare delivery.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Licensed Clinical Social Worker
Optum, UnitedHealth Group
Cincinnati, OH
06.2021 - Current
- Nominated for Employee Innovation and Continuous Improvement Award in 2023.
- Spearheaded the development of patent-pending healthcare technologies through collaboration with cross-functional departments.
- Established streamlined referral process for care management, improving follow-up care for chronic illness patients.
- Design and deliver live digital trainings for interdisciplinary care teams, enhancing stress management, and resilience.
- Conduct assessments via telephonic, digital, and off-site methods to evaluate the behavioral health needs of chronically ill older adults.
- Develop and monitor care plans to improve patient outcomes, and reduce hospitalization risks.
- Direct training and orientation of new social workers, providing support for successful integration.
Program Coordinator/Licensed Mental Health Counselor
Greater Cincinnati Behavioral Health
Cincinnati, OH
04.2019 - 06.2021
- Integrated advanced counseling techniques into therapeutic interventions, enhancing patient-centered care.
- Served as liaison among patients, healthcare providers, and organizations to secure vital support services.
- Implemented strengths-based therapeutic services, fostering resilience in adults with mental health conditions, and developmental disabilities.
- Utilized Cognitive-Behavioral Therapy (CBT) and Dialectical Behavior Therapy (DBT) for effective symptom management.
Treatment Coordinator
National Youth Advocate Program
Cincinnati, OH
06.2018 - 04.2019
- Provided trauma-informed therapy for 15-20 youth, ages 6-18, ensuring mental health stability.
- Partnered with families, schools, and treatment providers to facilitate appropriate foster placements.
- Prepared thorough documentation, including case plans and assessments, enhancing placement outcomes.
- Utilized innovative methods such as art and play therapy to address children's traumatic experiences.
Public Health Research Assistant
University of Cincinnati
Cincinnati, OH
01.2017 - 06.2018
- Conducted analysis of data from surveys, interviews, and focus groups to derive insights.
- Organized database files for efficient storage and retrieval of research information.
- Developed strategies and interventions to mitigate emerging public health challenges.
- Created visual aids, including graphs and charts, to effectively present research results.
Mental Health Case Manager
Greater Cincinnati Behavioral Health
Cincinnati, OH
11.2014 - 08.2016
- Coordinated care for clients with complex needs through collaboration with multidisciplinary professionals.
- Developed and implemented treatment plans utilizing clinical experience and expertise.
- Provided crisis intervention services to maintain client safety and well-being.
- Conducted interviews and assessments to identify areas of need and develop appropriate interventions.
Education
Master of Science - Social Work
University of Cincinnati
Cincinnati, OH05-2018
Bachelor of Science - Psychology
Xavier University
Cincinnati, OH05-2014
Skills
- Collaboration and partnership building
- Creative problem solving
- Data analysis
- Pain point identification
- Process improvement
- User experience enhancement
- Healthcare technology integration
- Patient care strategies
- Project oversight and communication
City
Cincinnati
Certification
- Ohio Licensed Independent Social Worker (I.2002263-SUPV)
- Michigan Licensed Clinical Social Worker (6801119009)
- Kentucky Licensed Clinical Social Worker (256091)
- Indiana Licensed Clinical Social Worker (34010327A)
Timeline
Licensed Clinical Social Worker
Optum, UnitedHealth Group
06.2021 - Current
Program Coordinator/Licensed Mental Health Counselor
Greater Cincinnati Behavioral Health
04.2019 - 06.2021
Treatment Coordinator
National Youth Advocate Program
06.2018 - 04.2019
Public Health Research Assistant
University of Cincinnati
01.2017 - 06.2018
Mental Health Case Manager
Greater Cincinnati Behavioral Health
11.2014 - 08.2016
Master of Science - Social Work
University of Cincinnati
Bachelor of Science - Psychology
Xavier University
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