Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Hobbies and Interests
Timeline
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Chelsea Hope Wareham

Chelsea Hope Wareham

Abu Dhabi,United Arab Emirates

Summary

With a strong background in luxury hospitality, aviation, and high-end service, ready to embark on a new career phase that harnesses diverse skills, creative energy, and passion for optimizing processes and delivering exceptional experiences. Seeking a role to leverage expertise in service excellence, strategic problem-solving, and operational improvement, eager to contribute to impactful projects. The prospect of a hybrid position, offering both on-site and remote work, particularly appeals. Remote aspect enables focus on critical administrative tasks that enhance operational efficiency: policy drafting and refinement, data analysis, report preparation, procedure streamlining, and documentation of improvements. Organizational skills, process management abilities, and attention to detail ensure efficient systems aligned with company's goals. Excited about the opportunity to continue growing and making a meaningful impact in consulting, project management, or operational leadership within a flexible and dynamic environment.

Overview

19
19
years of professional experience

Work History

Luxury Brand/ Hospitality Mystery Shopper

Confidential
01.2020 - Current


  • Participated in diverse industries assignments including 5 star hotels, Michelin-star restaurants, Fine-dining establishments, which broadened the understanding of different businesses and their unique requirements.
  • Aided in detailed observation and data collection,identified areas that required improvement.
  • Facilitated better understanding of customer preferences through evaluating product offerings, displays, signage, and overall presentation within stores.
  • Comparisons made between Real life experience vs. Social Media presence.
  • Emotional Engagement and professionalism analysis of staff for various establishments.

First Class Cabin Crew

ETIHAD AIRWAYS
12.2012 - Current
  • Promoted upward to five different positions in the company. Held managing roles for Business class for 2 years and First Class for 5 years until the pandemic, whereby the position was made redundant. I was requested to stay on as a Senior First Class Crew Member to coach and guide crew members.
  • Following all company policies and procedures, ensuring uniform and personal appearance are clean and professional, maintaining confidentiality of proprietary information
  • Managing High Profile and VIP Guests needs and expectations
  • VIP Protocol administration
  • Thorough brand knowledge of premium hospitality products
  • Following food and safety regulations
  • Ensuring customer satisfaction
  • Develop and maintain positive working relationships with others, supporting the team to reach common goals
  • On time performance and efficient time management

Food and Beverage Management

HYATT CAPITAL GATE HOTEL
10.2011 - 11.2012
  • Team Leader of Lounge, Privé Bar and Pool Bar | Mar 2012 - Nov 2012
  • Team Leader of Lounge | Oct 2011 – Mar 2012
  • Created standard operating procedures for HACCP and Hotel Opening
  • Effectively coordinated daily operations, directed staff, and oversaw finances and inventories
  • Created staff schedules, utilizing human resources efficiently and contributing to high levels of performance
  • Worked with chefs to design menus that were both cost-effective and innovative, focusing on local trends and specific customer profiles
  • Project Management of VIP Private Events held at the hotel
  • Interviewed, hired, and trained dining staff
  • Worked with other Hospital Management professionals to achieve unity and success
  • Responsible for rostering, requisitions and handled staff selection, staff training, guest services, VIP guest management and event management
  • Reason for leaving: To diversify hospitality portfolio toward Aviation Hospitality

Food and Beverage Management

BARDELLI’S ITALIAN RESTAURANT
11.2010 - 10.2011
  • General Manager of both Restaurants | Nov 2010 – Oct 2011:
  • Head Waitron | January 2004- September 2006
  • Created standard operating procedures and successfully handled rostering, office administration and account management
  • Recruited, hired and trained waiters
  • Supported staff and allot duties to them on a daily basis
  • Planned menus according to popular demands
  • Incorporated any changes according to customers’ food preference
  • Resolved customers’ complaints in a bid to ensure satisfaction and return business
  • Opened new restaurant alongside owner
  • Reason for leaving: Pursued my dream to travel, work and live abroad

Office and Brand Manager

Liquid Concepts
05.2009 - 11.2010
  • Managed more than 100 Client/Restaurant Profiles in 3 cities, conceptualizing Beverage Menu Design and Recipes through to training of staff in-house
  • Reason for leaving: No more growth opportunity within the company, aimed to obtain position as Restaurant Manager in order to have more one on one interaction with people directly

Food and Beverage Manager

Home Bar and Restaurant
01.2006 - 11.2010
  • Effectively coordinated daily restaurant management operations, resulting in greater productivity and higher levels of customer satisfaction
  • Altered the menu based on seasonal offerings and customer feedback
  • Monitored the dining room and made seating changes as necessary
  • Addressed any customer concerns or wishes appropriately
  • Interviewed, hired, and counseled qualified waitstaff and kitchen staff
  • Evaluated staff performance and provided constructive feedback to improve overall productivity

Education

AI for Everyone -

Deeplearning.AI
05.2024

VVIP Protocol and Training -

Etihad Airways, VIP Charter Training
05.2024

Associate of Arts - Yoga Teacher Training (200hrs)

School For Yoga (Online Learning)
Los Angeles
01-2022

Excel Skills for Business - Intermediate 1 and Essentials

Macquarie University
08.2020

Project Management Specialization Certificate -

University of California, Irvine
07.2020

Event Management course -

The Open Academy
05.2018

VIP and Private Aviation Training - Hospitality Administration And Management

Training Solutions
Switzerland
09.2017

Butler Training -

University of West London/ Savoy Hotel
09.2015

Skills

  • Hotels and aviation operations
  • Team management
  • Events management
  • Discretion
  • Confidentiality
  • Professionalism
  • Guest experience design
  • Personalization
  • Attention to detail
  • Relationship building
  • Hospitality operations
  • Spoken communication
  • Written communication
  • Staff-training
  • Project management
  • Office management
  • Analytical abilities
  • Trend analysis
  • Strategic formulation
  • Word processing
  • Excel
  • Micros
  • Hotel operating systems
  • Employee selection
  • Employee training
  • Employee motivation
  • Employee counseling
  • VIP Protocol
  • VIP Concierge & travel arrangements
  • Creative brainstorming

Certification

Drivers License, B1 (South Africa, UAE, International)

Personal Information

Date of Birth: 01/15/87

Hobbies and Interests

  • Self Development: Ted talk enthusiast
  • Literature: Psychological and Personal Development Literature
  • Studying: Intrinsically motivated and passionate about learning.
  • Art: Painting
  • Cooking and Culinary: Knowledgeable in South African, Mediterranean, Italian, Greek and International cuisine, as well as Superfoods, Gluten Free, Vegan and Vegetarian cooking.
  • Fitness: Dancing, gym, yoga, swimming, running.

Timeline

Luxury Brand/ Hospitality Mystery Shopper

Confidential
01.2020 - Current

First Class Cabin Crew

ETIHAD AIRWAYS
12.2012 - Current

Food and Beverage Management

HYATT CAPITAL GATE HOTEL
10.2011 - 11.2012

Food and Beverage Management

BARDELLI’S ITALIAN RESTAURANT
11.2010 - 10.2011

Office and Brand Manager

Liquid Concepts
05.2009 - 11.2010

Food and Beverage Manager

Home Bar and Restaurant
01.2006 - 11.2010

VVIP Protocol and Training -

Etihad Airways, VIP Charter Training

Excel Skills for Business - Intermediate 1 and Essentials

Macquarie University

Project Management Specialization Certificate -

University of California, Irvine

Event Management course -

The Open Academy

Butler Training -

University of West London/ Savoy Hotel

AI for Everyone -

Deeplearning.AI

Associate of Arts - Yoga Teacher Training (200hrs)

School For Yoga (Online Learning)

VIP and Private Aviation Training - Hospitality Administration And Management

Training Solutions
Chelsea Hope Wareham