Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Chelsea Nicole House

Killeen,USA

Summary

Focused Correctional Officer offering 10 -year history of monitoring high-volume correctional facilities to maintain safety and order. Extensive experience in inmate restraints and searches. Proven success enforcing facility policies and reducing inmate altercations. Committed Correctional Officer skilled in maintaining order by enforcing rules and regulations in prison and jail settings. Handles difficult inmates and high-pressure situations with sound judgment and reasoned thinking.

Professional with strong background in evidence management and chain of custody protocols. Adept at maintaining accurate records, securing evidence, and ensuring compliance with legal standards. Strong focus on collaboration and delivering consistent results in team environment. Known for adaptability and reliability in fast-paced and changing settings. Detail-oriented law enforcement professional with 2+ years of experience and certified TAPIT Evidence Technician training, ensuring strict compliance with chain of custody and evidence handling protocols.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Evidence Technician

Killeen Police Department
02.2023 - Current
  • Improved communication between departments by regularly updating law enforcement personnel on the status of evidence testing and analysis.
  • Enhanced accuracy of case files by meticulously documenting all evidence received, examined, and released.
  • Promoted a positive work environment within the department by maintaining open lines of communication with colleagues and supervisors, discussing successes and challenges as they arose.
  • Contributed to positive relationships with external agencies by promptly responding to requests for information or assistance related to specific cases.
  • Facilitated accurate record-keeping through diligent use of computerized systems designed for tracking evidence movement throughout its lifecycle.
  • Ensured compliance with departmental policies and procedures through regular audits of evidence storage areas, identifying issues that needed resolution.
  • Contributed to the continuous improvement of departmental processes by actively participating in discussions aimed at identifying potential areas for enhancement.
  • Safeguarded the integrity of sensitive materials by maintaining proper temperature controls within storage facilities, eliminating potential contamination risks.
  • Reduced backlog of unprocessed evidence by consistently prioritizing tasks based on urgency and importance.
  • Upheld high standards of professionalism when interacting with victims, witnesses, and other members of the public during investigations.
  • Maintained secure chain of custody for all items by diligently following established protocols for handling and transferring evidence.
  • Increased efficiency in evidence processing by implementing a streamlined system for cataloging and storing items.
  • Supported interdepartmental collaboration as an active member of various task forces targeting specific criminal activities or trends within the community.
  • Demonstrated commitment to professional development through participation in relevant workshops, conferences, and training courses focused on industry best practices.
  • Supported successful prosecutions with thorough documentation and accurate testimony in court proceedings.
  • Achieved timely submission of forensic samples to laboratories for further evaluation, expediting case progress towards resolution.
  • Followed strict laboratory safety procedures to ensure safety of personnel and evidence.
  • Facilitated seamless transfer of evidence from crime scenes to laboratory.
  • Attended and examined scenes of crimes.
  • Sifted and sorted through evidence and recorded findings.
  • Compiled and maintained records of evidence and results of laboratory tests.

Licensed TCOLE Jailer

Killeen Police Department
04.2022 - 02.2023
  • Built solid relationships with staff and residents to keep institution safe and secure.
  • Completed dorm sanitation and maintenance checks and reported results to management.
  • Directed activities of inmate crews working on maintenance, operations, farming and construction projects.
  • Verified facility security by inspecting plumbing, outside areas, locks and cells for potential hazards.
  • Received and inspected mail, property and funds from visitors on behalf of designated inmates.
  • Maintained custody and control of inmates housed in security unit.
  • Made rounds at specified intervals and conducted head counts and roll calls.
  • Established positive working relationships and maintained boundaries with resident offenders.
  • Searched building and grounds, living quarters and work areas for contraband.
  • Identified facility openings and designated inmates to housing units.
  • Escorted inmates to and from cells, court, hospitals and medical appointments.
  • Observed and supervised inmates throughout visits, mealtime and phone calls.
  • Tracked inmates through head counts.
  • Conducted routine and emergency head counts.
  • Received and accounted for personal possessions and determined inmate work assignments.
  • Observed behavior of residents individually and in groups.
  • Addressed inquiries from general public, other staff, inmates and visitors to resolve concerns.
  • Inspected work sites and crew trucks for contraband, cleanliness and safety.
  • Utilized weapons, handcuffs, and physical force to maintain discipline and order among prisoners.
  • Collaborated with fellow jailers to maintain order within the facility, effectively managing challenging situations as they arose.
  • Fostered positive relationships with community partners including law enforcement agencies, courts, and social service organizations for seamless coordination of inmate care.
  • Reduced inmate altercations through effective communication and conflict resolution strategies.
  • Monitored surveillance equipment regularly to identify potential safety hazards or violations within the facility.
  • Exercised restraint when necessary while maintaining respect for individual rights during arrestee bookings or disciplinary actions against inmates.
  • Maintained a high level of professionalism while interacting with inmates, colleagues, and external stakeholders, upholding the reputation of the facility.
  • Monitored radio transmissions between staff to respond immediately to directions and emergencies.
  • Ensured the well-being of inmates by conducting regular cell checks and monitoring their physical and mental health.
  • Conducted pat downs and strip searches of inmates and visitors to prevent contraband from entering facility.
  • Improved overall facility cleanliness with thorough inspections and adherence to sanitation guidelines.
  • Conducted thorough searches of cells, common areas, and visitors'' belongings according to established security procedures preventing contraband entry into the jail facility.
  • Handled intake processing efficiently, ensuring all necessary paperwork was completed accurately and promptly.
  • Maintained a safe and secure environment by enforcing strict adherence to facility policies and procedures.
  • Documented prisoner identification, charges and inmate disturbance incidents.
  • Effectively interacted with staff, offenders, visitors, and public to maintain security within facility.

Licensed TCOLE Jailer

Bell County Jail
04.2021 - 04.2022
  • Built solid relationships with staff and residents to keep institution safe and secure.
  • Completed dorm sanitation and maintenance checks and reported results to management.
  • Directed activities of inmate crews working on maintenance, operations, farming and construction projects.
  • Verified facility security by inspecting plumbing, outside areas, locks and cells for potential hazards.
  • Received and inspected mail, property and funds from visitors on behalf of designated inmates.
  • Maintained custody and control of inmates housed in security unit.
  • Made rounds at specified intervals and conducted head counts and roll calls.
  • Established positive working relationships and maintained boundaries with resident offenders.
  • Searched building and grounds, living quarters and work areas for contraband.
  • Identified facility openings and designated inmates to housing units.
  • Escorted inmates to and from cells, court, hospitals and medical appointments.
  • Delivered inmates to work sites and returned safely by following protocols.
  • Discussed with offender’s links between criminal behavior and anger management problems or drug and alcohol abuse.
  • Observed and supervised inmates throughout visits, mealtime, recreation, phone calls and showers.
  • Tracked inmates through head counts, visitor logs and scheduled activities.
  • Conducted routine and emergency head counts.
  • Received and accounted for personal possessions and determined inmate work assignments.
  • Arranged for medical and dental care of inmates.
  • Observed behavior of residents individually and in groups.
  • Addressed inquiries from general public, other staff, inmates and visitors to resolve concerns.
  • Inspected work sites and crew trucks for contraband, cleanliness and safety.

Correctional Officer

Texas Department Of Criminal Justice
09.2013 - 01.2021
  • Built solid relationships with staff and residents to keep institution safe and secure.
  • Completed dorm sanitation and maintenance checks and reported results to management.
  • Directed activities of inmate crews working on maintenance, operations, farming and construction projects.
  • Verified facility security by inspecting plumbing, outside areas, locks and cells for potential hazards.
  • Received and inspected mail, property and funds from visitors on behalf of designated inmates.
  • Maintained custody and control of inmates housed in security unit.
  • Made rounds at specified intervals and conducted head counts and roll calls.
  • Established positive working relationships and maintained boundaries with resident offenders.
  • Searched building and grounds, living quarters and work areas for contraband.
  • Identified facility openings and designated inmates to housing units.
  • Escorted inmates to and from cells, court, hospitals and medical appointments.
  • Delivered inmates to work sites and returned safely by following protocols.
  • Discussed with offender’s links between criminal behavior and anger management problems or drug and alcohol abuse.
  • Observed and supervised inmates throughout visits, mealtime, recreation, phone calls and showers.
  • Tracked inmates through head counts, visitor logs and scheduled activities.
  • Conducted routine and emergency head counts.
  • Received and accounted for personal possessions and determined inmate work assignments.
  • Arranged for medical and dental care of inmates.
  • Observed behavior of residents individually and in groups.
  • Addressed inquiries from general public, other staff, inmates and visitors to resolve concerns.
  • Inspected work sites and crew trucks for contraband, cleanliness and safety.

Call Center Representative

Aegis Corps Inc.
11.2011 - 09.2013
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Contributed to company achieving and holding industry-leading customer service ratings.
  • Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Received multiple positive reviews acknowledging dedication to excellent customer service.
  • Verified accurate responses to questions and inquiries by maintaining advanced product knowledge.
  • Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
  • Managed customer calls effectively and efficiently in complex, fast-paced and challenging call center environment.
  • Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
  • Educated customers on product and service details and information.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Answered customer questions regarding merchandise and pricing.
  • Promoted available products and services to customers during service, account management and order calls.

Waitress

Cheddar's Scratch Kitchen
06.2011 - 11.2011
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Kept server areas clean and stocked during service hours to increase efficiency while working tables.
  • Supervised restocking of salad bar and buffet for lunch and dinner service.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Stayed up-to-date on menu changes to offer current and accurate information and help customers select optimal meal choices based on individual preferences.
  • Used cash registers and credit card machines to cash out customers, handling average sale of $30 per table.
  • Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
  • Checked identification to enforce age regulations for alcoholic beverages.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Bussed and reset 3-4 tables per shift, working efficiently to keep dining room and work areas clean.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
  • Prepared beverages and filled food orders for customers.
  • Prepared hot and cold beverages to highest standard while providing guests with legendary customer service.
  • Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
  • Inspected dishes and utensils for cleanliness, sending back to be washed again when necessary.

Education

High school Diploma -

Killeen High School
Killeen, TX
06.2010

Skills

  • Suicide Prevention Training
  • Safety and Security Enforcement
  • Restraint Techniques
  • Crisis Intervention Training
  • Emergency Management
  • Inmate behavior modification tactics
  • Emergency Response
  • Weapons training
  • File and records management
  • Visitation Guidelines Understanding
  • Safety and Security
  • Inmate Management
  • Correctional Facility Procedures
  • Strong Interpersonal Skills
  • Self-Defense Techniques
  • Conflict resolution skills
  • Firearm operations trained
  • Relationship building and management
  • Teamwork and collaboration
  • Attention to detail
  • Problem-solving abilities
  • Multitasking Abilities
  • Reliability
  • Excellent communication
  • Critical thinking
  • Organizational skills
  • Evidence collection documentation
  • Professionalism
  • Report writing
  • Evidence preservation

Certification

  • Licensed TCOLE Jailers license - 05/2021-Current
  • TAPIT Certification, Texas Association of Property and Evidence Inventory Technicians – Completed 2024 Training in best practices for evidence handling, documentation, and chain of custody management.

Timeline

Evidence Technician

Killeen Police Department
02.2023 - Current

Licensed TCOLE Jailer

Killeen Police Department
04.2022 - 02.2023

Licensed TCOLE Jailer

Bell County Jail
04.2021 - 04.2022

Correctional Officer

Texas Department Of Criminal Justice
09.2013 - 01.2021

Call Center Representative

Aegis Corps Inc.
11.2011 - 09.2013

Waitress

Cheddar's Scratch Kitchen
06.2011 - 11.2011

High school Diploma -

Killeen High School

Similar Profiles

CREATE PROFILE