Chelsea Irish
Manchester,NH
Summary
Empathetic and mission-driven professional with over 10 years of progressive experience in financial services, relationship management, and human resources. Skilled at leading client-focused teams, delivering financial literacy education, and cultivating inclusive workplace and community environments. Known for building trust with diverse populations, resolving complex challenges with discretion, and fostering collaboration across departments. Passionate about empowering individuals and communities through financial education, advocacy, and service excellence.
Overview
12
12
years of professional experience
Work History
HR Business Partner
Easterseals
Manchester, NH
10.2025 - Current
- Implemented HR policies and procedures, ensuring alignment with best practices in employee relations.
- Coached managers on effective employee relations strategies to address workplace conflicts proactively.
- Managed complex employee relations issues to promote a healthy workplace culture.
- Identified HR training needs and conducted training for employees and leadership while recommending approaches to effect continual improvements in business objectives, productivity, and within company to reach business goals.
- Partnered with senior leaders on organizational development initiatives for continued growth.
Assistant Branch Manager
PNC Bank
St Louis, MO
05.2024 - 09.2025
- Supported branch performance assessments by compiling data for management reviews.
- Trained and developed new team members in alignment with branch service standards and objectives.
- Monitored daily branch activities, quickly identifying areas requiring improvement or corrective action to maintain operational excellence.
- Oversaw successful completion of internal audits with minimal findings, demonstrating strong adherence to bank policies and regulations.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Assisted in achieving branch sales goals by identifying potential cross-selling opportunities and promoting bank products and services.
People Operations Specialist
Woodard Cleaning & Restoration Inc.
St Louis, MO
09.2023 - 04.2024
- Streamlined onboarding processes, improving new hire integration and engagement.
- Managed employee records using HRIS software to ensure data accuracy and compliance.
- Facilitated training sessions on company policies and procedures for staff development.
- Collaborated with cross-functional teams to enhance employee experience initiatives.
- Assisted in performance management processes, providing guidance to managers on evaluations.
Resident Services Coordinator
Hunt Military Communities
Hanscom AFB
04.2022 - 09.2023
- Coordinated resident services and community events to enhance resident engagement and satisfaction.
- Conducted regular assessments of community resources, ensuring availability and accessibility for all residents.
- Developed strong relationships with community partners to enhance available resources for residents.
- Managed accurate record-keeping systems to track resident interactions, incidents, and program participation effectively.
- Improved overall community atmosphere by organizing social, recreational, and educational programs for residents.
Relationship Manager
Bank of America
Bakersfield, CA
04.2014 - 05.2022
- Analyzed client needs to recommend tailored financial solutions, driving business growth.
- Collaborated with cross-functional teams to streamline processes and improve service delivery.
- Developed strategic initiatives that increased client engagement and retention rates.
- Developed targeted presentations for prospective clients, effectively showcasing the value of our services and products.
- Coordinated efforts between various departments such as sales, credit assessment, operations teams for smooth delivery of services to clients.
- Led cross-functional teams in executing initiatives aimed at increasing customer satisfaction and retention rates.
Education
Bachelor of Science - Psychology
Cal State University of Bakersfield
Bakersfield, CA05-2021
Skills
- Employee relations
- Retention strategies
- Coaching leadership
- Strategic planning
- Succession planning
- Organizational development
- Internal communications
- Optimizing performance
- Workforce planning
Languages
Spanish
Professional Working
Timeline
HR Business Partner
Easterseals
10.2025 - Current
Assistant Branch Manager
PNC Bank
05.2024 - 09.2025
People Operations Specialist
Woodard Cleaning & Restoration Inc.
09.2023 - 04.2024
Resident Services Coordinator
Hunt Military Communities
04.2022 - 09.2023
Relationship Manager
Bank of America
04.2014 - 05.2022
Bachelor of Science - Psychology
Cal State University of Bakersfield