Chelsea Jackson
Malone,NY
Summary
Highly skilled in customer service with valuable experience as a server, proficient at managing high-volume dining environments. Possess strong communication and interpersonal skills, ensuring positive guest experiences and efficient table management. Proven ability to improve workflow and enhance team efficiency, contributing significantly to the restaurant's reputation for excellence in service and atmosphere.
Overview
10
10
years of professional experience
Work History
Server
Lake Placid Pub & Brewery
Lake Placid, New York
05.2017 - 08.2022
- Provided exceptional service to high volume of daily customers.
- Monitored dining room for cleanliness and proper set-up at all times.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Delivered food orders promptly and courteously.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Prepared drinks according to standard recipes.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Trained new employees to perform duties.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Operated POS terminals to input orders, split bills and calculate totals.
Server
Tail O' the Pup
Ray Brook, NY
03.2016 - 05.2017
- Presented menus and answered questions regarding items.
- Took orders from customers accurately and in a timely manner.
- Filled condiments and napkin containers during slack periods.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Checked food before serving it to customers.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Operated POS terminals to input orders, split bills and calculate totals.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Handled money transactions accurately while following company procedures for handling cash payments.
Bartender
Barney's Wagon Wheel
Malone, NY
06.2012 - 03.2015
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Greeted guests with friendliness and professionalism.
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Balanced daily registers and generated sales reports for management.
- Made friendly conversation with customers to provide enjoyable bar experience.
- Neatly sliced and pitted fruit for garnishing drinks.
- Performed opening and closing duties including restocking supplies.
Education
Onondaga Central
Nedrow, NYSkills
- Hostess support
- Table resetting
- Team member support
- Team collaboration
- Exceptional customer service
- Server training
- High volume dining
- Multitasking and organization
- POS operation
- Professional appearance
- Banquet coordination
- Strong work ethic
References
References available upon request.
Timeline
Server
Lake Placid Pub & Brewery
05.2017 - 08.2022
Server
Tail O' the Pup
03.2016 - 05.2017
Bartender
Barney's Wagon Wheel
06.2012 - 03.2015
Onondaga Central
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