Chelsea Jaeger
Henrico,VA
Summary
Hardworking, highly motivated professional with a customer service and sales background. Eager to learn and dedicated to helping people. With a passion for growth and the ability to work under pressure, listen attentively, and multitask in a fast-paced environment.
Overview
7
7
years of professional experience
Work History
Customer Experience Agent
CarMax
Goochland, Virginia
11.2020 - 10.2023
- Use knowledge of CarMax Inventory to assist customers in finding a vehicle that fits their needs
- Guide customers from appraisals to setting up test drives and processing finance applications over the phone
- Verify all purchase documents needed for the sale.
Sales Associate
Your CBD Store
Henrico, Virginia
03.2019 - 11.2020
- Present and sell company products and services to new and existing customers
- Use knowledge of inventory to guide customers toward products that best fit their needs
- Reach agreed upon sales targets by respected deadlines
- Answer phone calls and handle large amounts of money.
Insurance Authorization Specialist/Receptionist
James River Cardiology
Richmond, Virginia
07.2018 - 01.2019
- Responsible for answering phone calls while checking patients in and out of the facility
- Maintained patient confidentiality as defined by state, federal, and company regulations
- Schedule follow-up appointments for patients as needed.
Front Desk Agent
Fairfield Inn by Marriott
Richmond, Virginia
12.2016 - 10.2017
- Responsible for answering phone calls and routing calls to appropriate offices
- Making and adjusting reservations for individual guests and groups
- Conducted reports and provided guest invoices for current and past stays.
Education
General Education Development Certification -
Mills E. Godwin High School
Richmond, VASkills
- Interpersonal communication
- Critical thinking
- Quick decision making
- Multitasking
- Proficient in Microsoft Office, Excel, & Salesforce
- Call Center Experience
- Customer Service
- Problem Resolution
Timeline
Customer Experience Agent
CarMax
11.2020 - 10.2023
Sales Associate
Your CBD Store
03.2019 - 11.2020
Insurance Authorization Specialist/Receptionist
James River Cardiology
07.2018 - 01.2019
Front Desk Agent
Fairfield Inn by Marriott
12.2016 - 10.2017
General Education Development Certification -
Mills E. Godwin High School
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