Summary
Overview
Work History
Education
Skills
Timeline
Generic

Chelsea Jaeger

Richmond,VA

Summary

Experienced customer service professional with four years of experience working in a fast-paced call center environment. Dedicated to providing excellent communication using a unique skill set to de-escalate customer situations & improve the overall customer experience.

Overview

6
6
years of professional experience

Work History

Customer Experience Agent

CarMax
11.2020 - 10.2023
  • Knowledge of products & services provided
  • Manage requests for test drives & appraisals
  • Verify all documents needed to finalize the sale
  • Assist customers through the entire sales experience, anticipating their needs and

answering any questions

Sales Associate

Your CBD Store
01.2019 - 11.2020
  • Answering phone calls & cash handling
  • Educate customers on each product based on my knowledge
  • Use knowledge of each product & ask probing questions to guide customers toward products that best fit their needs

Insurance Authorization Specialist

Bon Secours-Robert Half Temp Agency
11.2017 - 05.2018
  • Review patient’s medical history & insurance coverage for approval
  • Contact referring physicians for additional information as needed
  • Complete authorizations and referrals for imaging services

Education

Mills E Godwin High School
Richmond, VA
05.2008

Skills

  • Critical Thinking
  • Interpersonal communication
  • Multitasking & time management
  • Microsoft Office, Outlook, Excel, & Salesforce
  • Adaptability
  • Conflict resolution
  • Customer Service

Timeline

Customer Experience Agent

CarMax
11.2020 - 10.2023

Sales Associate

Your CBD Store
01.2019 - 11.2020

Insurance Authorization Specialist

Bon Secours-Robert Half Temp Agency
11.2017 - 05.2018

Mills E Godwin High School
Chelsea Jaeger