Haley Richardson

Driven by a results-focused approach, I excelled at Just Ingredients by enhancing customer satisfaction through expert complaint handling and empathy. My tenure is marked by training teams and pioneering service improvements, leveraging critical thinking and collaboration skills to uplift service quality and efficiency. Achieved notable upselling, contributing to revenue growth.

• Collaborated with team of 2 in the development of a Customer Experience Handbook.
• Documented and resolved product issues which led to improvements in the company's products.
• Resolved product issue through thorough customer communications.

With over 10 years of experience as a vocalist, I have honed my craft and recently expanded into music production to create and release my own music. I currently have three original tracks available on multiple streaming platforms. I am actively building my presence on social media to engage with a wider audience, promote my music, and work towards my goal of becoming a recognized artist in the industry.