CHELSEA JAMES
New Orleans,LA
Summary
Proficient and caring nursing team member offering outstanding patient-facing experience. Adept at addressing patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety and wellness while serving patients of all backgrounds. Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.
Overview
9
9
years of professional experience
Work History
Sales Associate
Tory Burch
07.2022 - 01.2024
- Professionally give customers a welcoming experience while purchasing merchandise
- Provide high quality customer service.
- Managed efficient cash register operations.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Listened to customer needs and desires to identify and recommend optimal products.
Patient Access Rep
Touro Infirmary
11.2021 - 06.2022
- Daily operation on EPIC software
- Providing language translation and performing administrative task
- Performing administrative tasks, such as managing and monitoring several electronic information
- Providing excellent customer service
- Managing patient charts and managing a multiple line telephone system within the Emergency Department.
- Answered incoming calls, scheduled appointments and filed medical records.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
Nurse Technician
Childrens Hospital New Orleans
05.2023 - Current
- Aided patients with personal hygiene by giving baths, dressing and assisting in feeding.
- Contributed to the prevention of hospital-acquired infections by strictly following hand hygiene guidelines and utilizing appropriate personal protective equipment.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Delivered high-quality care to NICU patients in hospital facility.
Product Advisor
Microsoft
06.2016 - 10.2021
- Responsible for creating innovative designs throughout the Microsoft store
- Professionally give customers a welcoming experience while purchasing merchandise
- Provide an exceptional experience for customers by finding a solution for their needs
- Offer technical assistance to all customers
- Responsible for leading training events for adults as well as summer camps for all kids under the age of 12.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
Cashier
Walmart
09.2015 - 02.2016
- Managed high volume customers while maintaining a clutter free area when working
- Utilized a cash register for cash and credit card transactions
- Interacted with diverse customers and maintained friendly, but professional communication.
Education
Associate Degree in Nursing - Nursing
Charity School of Nursing
New Orleans, LA12.2023
High School Diploma -
McDonogh 35 College Prep
05.2014
Skills
- Health Promotion
- Client documentation
- Patient Assessments
- Patient Care
- Product and service knowledge
- Cash handling and management
- Decision Making Aptitude
- Money Transfer Systems
- Strong Communication and Interpersonal Skills
Awards And Acknowledgements
- Office 365 Educated
- BLS Certification
- EPIC Experience
- Clinical Experience
- Bedside Patient Care Experience
- General Studies Certificate
- Outstanding Customer Services
- Earned Top Sales Lead Reward 3x 2016-2019
- Developed relationships with 100+ new clients and typically exceeded sales goal by 20%
- Maintained 99% accurate product knowledge in a high-volume retail store
Timeline
Nurse Technician
Childrens Hospital New Orleans
05.2023 - Current
Sales Associate
Tory Burch
07.2022 - 01.2024
Patient Access Rep
Touro Infirmary
11.2021 - 06.2022
Product Advisor
Microsoft
06.2016 - 10.2021
Cashier
Walmart
09.2015 - 02.2016
Associate Degree in Nursing - Nursing
Charity School of Nursing
High School Diploma -
McDonogh 35 College Prep
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