Summary
Overview
Work History
Education
Skills
Languages
Timeline
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CHELSEA JENSEN

Greenville,SC

Summary

Dedicated professional with experience in office operations, administrative support, and customer service. Known for exceptional organizational skills, self-motivation, strong communication, and interpersonal abilities. Proven track record of effectively prioritizing tasks and consistently meeting deadlines.

Overview

5
5
years of professional experience

Work History

Trust and Safety Manager

Weekend Health
01.2023 - Current
  • Successfully managed and developed a team of 10+ employees, demonstrating strong leadership skills
  • Worked with senior management on strategy development and execution planning
  • Managed multiple high-priority projects simultaneously while meeting tight deadlines
  • Maintained files and filing, keeping sensitive information.
  • Managed resolution of payment-related concerns and disputes.
  • Worked effectively in fast-paced environments.
  • Resolved customer complaints by effectively managing escalations and addressing concerns in a timely manner.

Retention Specialist

Calibrate
06.2021 - 01.2023
  • Provided personalized customer service experiences to ensure high-quality interactions
  • Managed over 50 incoming calls, and tickets from customers regarding status updates of pending issues.
  • Handled escalated customer complaints professionally, de-escalating situations while finding mutually beneficial resolutions.
  • Built constructive customer relationships to improve loyalty and recommendations.
  • Facilitated culture of continuous improvement by regularly reviewing retention strategies and metrics with team.

Bilingual Client Care Specialist

Lone Wolf Technologies
11.2020 - 06.2021
  • Managed client accounts by processing payments, updating records, and resolving discrepancies
  • Maintained up-to-date knowledge of products, services, and policies to ensure accurate information was provided
  • Performed administrative duties including filing documents, scheduling appointments, and preparing correspondence
  • Provided excellent customer service to clients, responding quickly and efficiently to inquiries and requests.
  • Demonstrated empathy towards clients'' situations while maintaining professional boundaries and adhering to company policies.

Education

High School Diploma -

Deltona High
Deltona

Skills

  • Data Entry Documentation
  • Customer and Client Relations
  • Administrative Support
  • Time Management
  • Implementing policies
  • Fast-Paced Environment

Languages

Spanish
Native or Bilingual

Timeline

Trust and Safety Manager

Weekend Health
01.2023 - Current

Retention Specialist

Calibrate
06.2021 - 01.2023

Bilingual Client Care Specialist

Lone Wolf Technologies
11.2020 - 06.2021

High School Diploma -

Deltona High

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CHELSEA JENSEN