Chelsea Johnson
Harker Heights,TX
Summary
Worked in various fields from cleaning all the way up to supervisory work. Thorough and detail-oriented in verifying key information to spot and proactively manage discrepancies. I enjoy helping others and learning. The medical field is where I see my future.
Overview
14
14
years of professional experience
Work History
Customer Engagement Representative 1
Renown Health
2022.04 - Current
- Managed a high volume of inbound calls to provide timely assistance for customers needs.
- Utilized Epic scheduling systems
- Familiar with Cisco Finesse and Jabber phone systems
- Maintained thorough documentation of all customer interactions for reference in future engagements or escalations as necessary.
- Worked remotely and independently.
- Ability to work with a team and provide support where needed.
- Skillfully navigated difficult conversations with professionalism, managing conflicts constructively and maintain positive relationships with patients.
- Updated account information to maintain customer records.
- Maintain HIPPA
- Scheduled patient appointments with Renown Medical Clinics, Pediatrics, Labs, Travel Clinics and Specialty departments.
- Transferred patients to their desired department if unable to assist.
Inventory Specialist
Bed Bath And Beyond
Reno
2020.10 - 2021.11
- Put up and take down sales and clearance prices on a daily basis.
- Completed physical inventory counts on a weekly and monthly basis.
- Managed Key Holder/Supervisor duties at the front end while multitasking with inventory in all departments.
- Completed hundreds of price increases, decreases and other discrepancies in the allotted time given.
- Recorded information, shortages and discrepancies to keep records current and accurate.
- Used knowledge of current inventory to suggest creative ways to display items on the sales floor when inventory was low.
- Provided primary customer support to internal and external customers.
- Filled online customer orders for curbside pick up and deliveries.
- Provide training and explained rules and procedures regarding certain products, and how that affects customers checking out in the front end.
- Consulted with outside parties to resolve discrepancies and create expert solutions for customer satisfaction.
Front End Lead
Bed Bath And Beyond
Anchorage
2017.03 - 2020.10
- Helped customers complete purchases, locate items and join reward programs.
- Determined customer requirements and suggested ideal product offerings to meet needs and boost revenue.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Followed company policies, procedures and practices for accurate recordkeeping and loss prevention.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Counted tills for beginning of shift with start money and balanced and reconciled register at end of shift.
- Deescalated situations and provided solutions that was beneficial to all parties involved.
Janitorial Services
Clean Start
Fairbanks
2010.05 - 2016.08
- Followed labor laws and company regulations regarding employees' attendance and disciplinary actions.
- Applied effective commercial building maintenance principles and practices.
- Maintained cleaning supplies inventory, and replenished depleted items.
- On call and seasonal outdoor landscaping.
- Complied with safety and environmental health laws and regulations.
- Selected most suitable cleaning materials for different types of linens, furniture, flooring and surfaces.
- Knowledge of chemicals, how to properly use and dispose of them.
- Ability to work fast and move to different locations in one shift.
Education
No Degree - Registered Nursing Pre-Med
University of Alaska Anchorage
Anchorage, AKSome College (No Degree) - Biology
University of Alaska Fairbanks
Fairbanks, AKHigh School Diploma -
West Valley High School
Fairbanks, AK05.2011
Skills
- Upbeat and Positive Personality
- Ability to work calmly under pressure in a fast pace environment
- Fast learner and willing to learn new systems
- Multitask with assisting others on phone and in person
- Detail oriented
- Knowledge in medical vocabulary and other medical procedures.
- Knowledge of HIPAA
- Microsoft Office Suite
- Knowledge of Epic Systems
Timeline
Customer Engagement Representative 1
Renown Health
2022.04 - Current
Inventory Specialist
Bed Bath And Beyond
2020.10 - 2021.11
Front End Lead
Bed Bath And Beyond
2017.03 - 2020.10
Janitorial Services
Clean Start
2010.05 - 2016.08
No Degree - Registered Nursing Pre-Med
University of Alaska Anchorage
Some College (No Degree) - Biology
University of Alaska Fairbanks
High School Diploma -
West Valley High School
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