Chelsea Jones
Columbus,TX
Summary
I am very outgoing! I enjoy helping people and love learning new things. I work really good under pressure and in fast past environment’s. I learn and pick up on things pretty fast. I’m very easy to get along with and like to keep things professional while at work. I don’t ever mind going above and beyond to to ensure greatness for a company!
Overview
13
13
years of professional experience
1
1
Certification
Work History
Optician
Columbus Optical
03.2021 - 06.2025
- Assisted customers in selecting eyewear that meets their vision needs and personal style.
- Educated clients on proper eyewear care and maintenance practices.
- Supported optometric staff by preparing examination rooms and maintaining equipment cleanliness.
- Processed patient information accurately using electronic health record systems.
- Collaborated with team members to ensure timely service delivery to clients.
- Learned to interpret prescriptions and assist in lens fitting procedures.
- Engaged with customers to identify preferences and recommend suitable products.
- Attended training sessions to enhance knowledge of optical products and services offered.
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
- Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Troubleshot issues with prescription eyewear, offering swift resolution to maintain customer satisfaction levels.
- Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
- Verified and updated patient records promptly to guarantee accurate prescription information.
- Increased sales by effectively communicating the benefits of various lens coatings, materials, and frames to customers.
- Enhanced patient understanding of vision care options through comprehensive explanations of insurance benefits and coverage.
- Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
- Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.
- Conducted thorough frame adjustments to ensure optimal comfort, fit, and functionality for each customer.
- Maintained a clean and organized store environment, ensuring optimal product display and easy access for customers.
- Educated clients on proper eyewear maintenance techniques, extending the life of their glasses or contacts.
- Reduced wait times for eyewear adjustments and repairs by efficiently managing the in-store lab and equipment.
- Achieved a high rate of repeat business through diligent relationship-building efforts with patients and clients alike.
- Operated lensometers to orient and mark uncut lenses for eyeglasses.
- Instructed patients on proper insertion, removal, and cleaning techniques for contact lenses.
- Utilized advanced knowledge of ocular anatomy, physiology and optics to provide proper eyewear.
- Confirmed quality control standards were met for all eyewear and contact lenses.
- Reduced wait times for eyewear adjustments and pickups by implementing efficient workflow in service area.
- Addressed and resolved customer concerns promptly, maintaining positive reputation in community.
- Improved efficiency in optical lab by streamlining lens cutting and fitting processes.
- Maintained thorough records of customer information, prepared detailed work payments, processed insurance claims, and collected balances from customers.
- Adjusted frames to fit patient faces by bending and shaping with hands, tools, and heat.
- Educated clients about how to adapt to, wear, and care for eyeglasses.
- Converting glasses and contact prescriptions
- Cash/card handling
- Inventory check in and return's
- Answering and returning patients calls
- Scheduling contact dispense and follow ups
Dental Assistant
Schulenburg Family Dental
09.2020 - 03.2021
- Assisted in patient preparation and comfort during dental procedures.
- Maintained sterilization of instruments and compliance with safety protocols.
- Supported dentists during examinations by providing necessary tools and materials promptly.
- Educated patients on oral hygiene practices and post-procedure care instructions.
- Recorded patient histories accurately, ensuring thorough documentation for treatment plans.
- Collaborated with the dental team to enhance workflow and patient satisfaction levels.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Sterilized rooms and prepped equipment and instruments for Number procedures daily.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
- Explained treatment procedures and instructed patients on home care guidelines.
- Prepared instruments and equipment for use in dental procedures, ensuring their availability when needed.
- Prepared patient x-rays and images for dentist review.
Team Leader
McDonald’s
07.2013 - 12.2018
- Supervised team members to ensure adherence to operational standards and quality control.
- Trained new staff on food preparation procedures and customer service protocols.
- Resolved customer complaints effectively to enhance satisfaction and retention rates.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Led by example, demonstrating commitment and professionalism that inspired team members to excel.
- Developed and executed training programs that significantly improved team skills and morale.
- Money handling
- Training
Crew Member
Whataburger
01.2012 - 07.2013
- Operated kitchen equipment efficiently while adhering to safety and sanitation standards.
- Maintained cleanliness of dining area and kitchen, ensuring compliance with health regulations.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Executed cash handling processes accurately during transactions, maintaining register integrity.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
Education
Registered Dental Assistant - Dental
Houston Dental Assistant School
Katy, TX09.2020
High School Diploma - Basic
Lockhart High School
Lockhart, Tx05.2013
Skills
- Customer service
- Optical Technician
- Insurance verification
- Computer skills
- Dental Assistant
- First aid and CPR certification
Certification
CPR/First Aid
Dental Assistant
Timeline
Optician
Columbus Optical
03.2021 - 06.2025
Dental Assistant
Schulenburg Family Dental
09.2020 - 03.2021
Team Leader
McDonald’s
07.2013 - 12.2018
Crew Member
Whataburger
01.2012 - 07.2013
Registered Dental Assistant - Dental
Houston Dental Assistant School
High School Diploma - Basic
Lockhart High School
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