Chelsea Jones
Springfield,IL
Summary
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Work History
Stay at Home Mom
Stay at Home Mom
11.2022 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Budget management.
- Judgment & decision making.
- Critical thinking.
- Time management.
- Complex problem solving.
Checkout Chiropractic Assistant (COCA)
Alignlife Of Springfield Iles
07.2022 - 11.2022
- Responsible for billing & payment plans.
- Creating care-plans for patients.
- Responsible for weekly mandatory K.P.I. (Key Performance Indicators) reporting/meetings.
- Operating computer programs such as Vitalogics & ChiroHD.
- Scheduling out future appointments for patients.
- Updating schedules for patients.
- Making phone calls/answering phone calls.
- Scheduling new patients & obtaining insurance information.
- Calling insurance companies to verify patient benefits.
- Assisted in patient intake and documentation, ensuring accuracy of medical records.
- Coordinated appointment scheduling to optimize patient flow and minimize wait times.
Customer Service Representative
CSC
11.2021 - 05.2022
- Resolved customer inquiries efficiently via phone and email, ensuring high satisfaction levels.
- Client profile management.
- Data entry.
- Prepare outgoing mail & process incoming mail.
- Weekly client meetings to maintain good standings with licenses.
- Management of over 3,000 business licenses.
- Ensure clients are satisfied with their services.
- Creating & maintaining service requests.
Stay At Home Mom
Stay At Home Mom
01.2018 - 11.2021
- Budget management.
- Judgment & decision making.
- Critical thinking.
- Time management.
- Complex problem solving.
Customer Advocate
Blue Cross Blue Shield of Illinois
10.2016 - 01.2018
- Processed & examined medical claims per health plan policies.
- Performed adjustments, investigated claims, & provided telephone coverage for customer service department.
- Data entry.
- Assisted members with questions regarding their membership.
- Communicated information clearly & accurately.
- Committed to the assistance & support of others while maintaining a cheerful & a helpful attitude.
- Provided a high level of customer service & client relations based on outstanding communication & interpersonal skills.
- Resolved customer inquiries and concerns regarding insurance plans and coverage options.
Customer Service Associate
County Market
03.2015 - 04.2016
- Greet & thank customers in a friendly yet professional manner.
- Direct customer requests.
- Maintain expansive knowledge of customer services & products.
- Maintain & update customer documentation as needed.
- Answer & direct phone calls.
- Record customer inquiries.
- Resolve complaints.
- In charge of transactions such as Western Union, Ameren, Green Dot, AT&T, etc.
- Assisted customers with inquiries and product selection, enhancing overall shopping experience.
Store Associate/Shift Leader
Aldi
10.2013 - 03.2015
- Delivering courteous, efficient customer service.
- Stocking.
- Operating floor jacks.
- Controlling the baler.
- Cleaning.
- Handling cash, debit, & EBT transactions.
- Finalize sales transactions.
- Taking phone calls.
- Inventory.
- On call 7 days a week.
- Assisted customers with product inquiries and ensured a positive shopping experience.
- Maintained store cleanliness and organization to enhance operational efficiency.
- Stocked shelves and managed inventory levels to optimize product availability.
Education
GED -
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Time management
Timeline
Stay at Home Mom - Stay at Home Mom
11.2022 - Current
Checkout Chiropractic Assistant (COCA) - Alignlife Of Springfield Iles
07.2022 - 11.2022
Customer Service Representative - CSC
11.2021 - 05.2022
Stay At Home Mom - Stay At Home Mom
01.2018 - 11.2021
Customer Advocate - Blue Cross Blue Shield of Illinois
10.2016 - 01.2018
Customer Service Associate - County Market
03.2015 - 04.2016
Store Associate/Shift Leader - Aldi
10.2013 - 03.2015
Sangamon-Menard Regional Office of Education - GED,