Jessica Walstra
Wheatfield,IN
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
17
17
years of professional experience
Work History
Stay at Home Mom
Self Employed Services
Wheatfield, IN
11.2007 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked with cross-functional teams to achieve goals.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- While I may not have been in the workforce for this position, being a mom has provided me with experience, punctuality, organization, communication, and so many other skills that I could not have ever achieved at any other position.
Substitute
West Central School District
Francesville, IN
01.2018 - 02.2020
- Provided instruction in place of absent teachers, following lesson plans and instructions for classroom management.
- Maintained a safe, organized and disciplined learning environment for students of all ages.
- Also provided assistance in the cafeteria when needed.
Customer Service Representative
Avectus Healthcare Solutions
Corinth, MS
03.2017 - 08.2017
- Called patients to verify insurance coverage and accident details.
- Called insurance companies to verify coverage and details of the accident.
- Sent accident and insurance information to hospitals for further review.
Education
High School Diploma -
Kankakee Valley High School
Wheatfield, IN05-2003
Some College (No Degree) - Biochemistry
Purdue University
West Lafayette, INSkills
- Troubleshooting
- Organizational Skills
- Excellent Communication
- Microsoft Word
- Calm Under Pressure
- Friendly, Positive Attitude
- Verbal Communication
- Task Prioritization
- Analytical and Critical Thinking
- Dependable and Responsible
- Relationship Building
- Time Management
- Supervision and leadership
- Training & Development
- Typing Skills
- Typing proficiency
- Inbound and Outbound Calling
- Data Collection
- Data Entry
- Paperwork Processing
- Researching
- Problem Resolution
- Payment Processing
- High-energy attitude
- Customer Relations
- Customer consulting
- Reading Comprehension
- Computer Proficiency
Timeline
Substitute
West Central School District
01.2018 - 02.2020
Customer Service Representative
Avectus Healthcare Solutions
03.2017 - 08.2017
Stay at Home Mom
Self Employed Services
11.2007 - Current
High School Diploma -
Kankakee Valley High School
Some College (No Degree) - Biochemistry
Purdue University