Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Chelsea Pick

Chelsea Pick

Summary

Experienced Director of Customer Success with a proven track record in launching and scaling B2B SaaS startups. Known for driving client satisfaction, retention, and revenue growth through strategic leadership of high-performing teams. Expertise in leveraging technology to streamline business processes and deliver impactful solutions. Passionate about managing people, fostering their career growth, and optimizing customer experiences to drive long-term partnerships and organizational success.

Overview

10
years of professional experience

Work History

Confidence

Director of Customer Success
11.2021 - Current

Job overview

  • Spearheaded the launch of Confidence Systems, a B2B SaaS startup, from inception to market entry, securing and managing client contracts.
  • Led the development and growth of the client success team, ensuring seamless implementation of solutions and driving sales.
  • Defined and executed strategies to drive customer satisfaction, retention, and expansion.
  • Utilized the Confidence platform to enable companies to define and document complex business processes, leveraging AI for process automation and real-time data analytics.
  • Managed accounts to ensure successful implementation and ongoing support of Confidence Systems, aligning solutions with client objectives to drive productivity and efficiency gains.

Proviniti

Director of Client Success
02.2018 - 11.2021

Job overview

  • Acted as the primary liaison between clients and technical teams, overseeing the translation of business requirements into actionable technical solutions.
  • Managed client relationships, ensuring alignment between client needs and technical capabilities.
  • Led the design and implementation of solutions that effectively addressed client challenges and enhanced operational efficiency.
  • Spearheaded the integration of client feedback into the development process, ensuring solutions met both business and technical specifications.
  • Facilitated successful project rollouts by bridging communication gaps and fostering collaboration across cross-functional teams.

Reformation

Supply Chain Analyst
09.2015 - 11.2017

Job overview

  • Managed multi-million-dollar raw goods inventory for garment construction, including procurement and budgeting.
  • Collaborated with merchants and design teams to implement tailored inventory models.
  • Regularly communicated raw goods status and performance metrics to leadership.
  • Led initiatives to optimize fabric and trim usage, reducing waste and enhancing efficiency.
  • Conducted weekly analysis of fabric performance and warehouse operations, implementing improvements.
  • Developed inventory management systems and databases to foster cross-functional collaboration.
  • Established a database with original reorder point methodologies for efficient trim material management.

Education

Penn State
Pennsylvania

Supply Chain Management and Sustainability
12-2015

Skills

  • Client Relationship Management
  • B2B SaaS Sales and Implementation
  • Strategic Account Management
  • Team Leadership and Development
  • Business Process Automation
  • Data Analytics and AI Integration

Timeline

Director of Customer Success

Confidence
11.2021 - Current

Director of Client Success

Proviniti
02.2018 - 11.2021

Supply Chain Analyst

Reformation
09.2015 - 11.2017

Penn State

Supply Chain Management and Sustainability

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Chelsea Pick