Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Volunteering
Timeline
Generic

Chelsea Kent

Pennington

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level teaching position. Ready to help team achieve company goals.

Overview

4
4
years of professional experience

Work History

Lead Counter Helper

Amalfi's Kitchen And Bar
12.2021 - Current
  • Enhanced customer experience by providing exceptional service and accurate order processing.
  • Streamlined counter operations for increased efficiency by maintaining a clean and organized workspace.
  • Improved team productivity by effectively delegating tasks and coordinating with cross-functional teams.
  • Increased sales through upselling techniques and promoting daily specials to customers.
  • Ensured customer satisfaction with prompt attention, addressing concerns, and resolving issues swiftly.

Head Hostess

Amalfi's Kitchen And Bar
10.2021 - Current
  • Enhanced customer satisfaction by efficiently managing reservations and accommodating special requests.
  • Streamlined the seating process for increased efficiency and reduced wait times for guests.
  • Trained and mentored new staff members to ensure consistent service quality and adherence to restaurant policies.
  • Collaborated with management to develop strategies for improving overall guest experience and increasing repeat business.
  • Handled guest complaints with tact and diplomacy, working to find satisfactory resolutions promptly.
  • Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
  • Monitored dining room operations, identifying areas of improvement in service flow and staff performance.
  • Maintained a clean, organized hostess stand, contributing to an inviting ambiance throughout the restaurant.

Counter Helper

Pennington Bagel
10.2019 - 03.2020
  • Enhanced customer satisfaction by providing efficient and courteous service at the counter.
  • Provided product recommendations based on customer preferences, boosting overall satisfaction.
  • Handled cash transactions accurately, maintaining proper accounting records for management review.
  • Assisted in maintaining a clean and organized work area, ensuring optimal productivity.
  • Collaborated with kitchen staff to ensure accurate order preparation and timely delivery.

Education

Master of Arts - Early Childhood Special Education And Psychology

The College of New Jersey
Trenton, NJ
05.2028

Bachelor of Arts - Early Childhood Special Education And Psychology

The College of New Jersey
Trenton, NJ
05.2027

High School Diploma -

Hopewell Valley Central High School
06.2023

Skills

  • Active Listening
  • Attention to Detail
  • Written Communication
  • Excellent Communication
  • Cultural Awareness
  • Multitasking Abilities
  • Organization and Time Management
  • Good Telephone Etiquette
  • Teamwork and Collaboration
  • Critical Thinking

Accomplishments

  • Supervised team of 8 staff members.
  • Student Mentor - Volunteered as student mentor to help resolve student personal issues as well as with academics.
  • Promoted to CCS Paid Mentor taking on more responsibility

Affiliations

Best Buddies

Alpha Phi Omega

Career and Community Studies Mentor

SNJEA

Volunteering

I have been volunteering from a very young age and grew a passion for doing so. I love to help others and see smiles on their faces as well as learn more about them. I've donated clothes, packed lunches, handed out food and clothing and much more. I hope to continue you this in my career in the future and continue giving back to the community. 

Timeline

Lead Counter Helper

Amalfi's Kitchen And Bar
12.2021 - Current

Head Hostess

Amalfi's Kitchen And Bar
10.2021 - Current

Counter Helper

Pennington Bagel
10.2019 - 03.2020

Master of Arts - Early Childhood Special Education And Psychology

The College of New Jersey

Bachelor of Arts - Early Childhood Special Education And Psychology

The College of New Jersey

High School Diploma -

Hopewell Valley Central High School
Chelsea Kent