Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
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Chelsea Kingham

Borger,TX

Summary

Motivate sell assoicates with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Attentive Waitress with superior knowledge of ethnic dining and dedication to fantastic dining experiences. Trained in POS systems and table-side serving with understanding of food and beverage pairings and great salesmanship. Known for maintaining speed and accuracy in high-traffic times. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Waitress

Texas Rose Steakhouse
04.2021 - Current
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Used cash registers and credit card machines to cash out customers.
  • Greeted new customers, discussed specials, and took drink orders.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.

Waitress/Bartender/Manager

Bennigan's Restaurant
11.2018 - 03.2021
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.

Manager

Denny's
04.2016 - 10.2018
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.

Waitress

Cracker Barrell
04.2012 - 10.2016
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Used cash registers and credit card machines to cash out customers.
  • Greeted new customers, discussed specials, and took drink orders.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.

Optician

Eyemart Express
04.2014 - 04.2016
  • Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.
  • Filed claims with vision and medical insurance companies to garner payment for optical services.
  • Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
  • Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.

Education

Master of Science - Psychology

West Texas A&M University
Canyon, TX
12.2025

Associate of Science - Psychology

Frank Phillips College
Borger, TX
12.2024

High School Diploma -

Borger High School
Borger
05.2008

Skills

  • Ordering Procedures
  • Beverage Preparation
  • Menu Memorization
  • Cash Handling
  • High-Volume Dining
  • Complaint Resolution
  • Hospitality and Accommodation
  • Complex Problem-Solving
  • Sales and Marketing

Accomplishments

  • Resolved product issue through consumer testing.
  • Supervised team of 12 staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Documented and resolve customer complaints which led to loyal customers.

Certification

  • TABC Training - Every 2 years
  • Food handling certification - Every 2 years

Timeline

Waitress

Texas Rose Steakhouse
04.2021 - Current

Waitress/Bartender/Manager

Bennigan's Restaurant
11.2018 - 03.2021

Manager

Denny's
04.2016 - 10.2018

Optician

Eyemart Express
04.2014 - 04.2016

Waitress

Cracker Barrell
04.2012 - 10.2016

Master of Science - Psychology

West Texas A&M University

Associate of Science - Psychology

Frank Phillips College

High School Diploma -

Borger High School

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Chelsea Kingham