Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Chelsea Kirkland

Summary

Dynamic professional equipped with strong problem-solving abilities, willingness to learn, and excellent Bi-lingual communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Chief Deputy Clerk

Dewitt County
10.2016 - 08.2025
  • Maintained strict confidentiality of sensitive information in compliance with federal privacy regulations.
  • Supported judicial officers by providing accurate documentation services, orders, reports, and correspondence.
  • Assisted in resolving complex issues related to case filings or docket management through research and consultation with appropriate parties.
  • Boosted employee morale and retention rates through regular recognition of outstanding performance within the clerk''s office.
  • Ensured proper maintenance of court records, adhering to established retention schedules and disposing of outdated materials in compliance with regulations.
  • Championed customer service excellence within the department by implementing best practices for interacting with internal and external stakeholders.
  • Collaborated with other court departments to develop an effective case-flow management system for increased productivity.
  • Coordinated with judges and other court personnel to schedule hearings, ensuring the timely resolution of cases.
  • Facilitated seamless communication with court officials, attorneys, and the public by maintaining open channels and providing timely information.
  • Maintained filing system and organized customer documents for easy retrieval of information.
  • Issued/certified various permits and licenses such as marriage, TABC permits and collected appropriate fees.

Lead Teller

Wells Fargo
02.2012 - 10.2016
  • Managed cash inventory, ensuring accurate balancing of the vault and individual teller drawers daily.
  • Assisted in training new tellers to ensure a consistent level of excellent service across the team.
  • Supported branch management in conducting audits, demonstrating attention to detail while verifying transactional records for accuracy.
  • Mentored junior tellers, fostering professional growth and improved performance within the team.
  • Investigated and promptly resolved issues with patron accounts.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Provided exceptional customer service, resulting in increased loyalty among existing clients and referrals of new business opportunities from satisfied customers.
  • Prevented losses by identifying suspicious activities and escalating concerns according to bank policies and procedures.
  • Implemented security measures to protect sensitive client information and financial assets from potential fraud or theft.
  • Boosted branch sales with proactive product recommendations based on customer needs.
  • Collaborated with other departments to resolve complex issues, enhancing the overall banking experience for clients.
  • Improved overall branch performance by sharing best practices and collaborating with coworkers to address areas of opportunity for growth.
  • Maintained compliance with federal regulations and bank policies, mitigating risk exposure for the institution.
  • Contributed to significant reduction in wait times by optimizing staff allocation and resources.
  • Led by example, demonstrating exemplary customer service and technical skills to team.

Education

No Degree -

Victoria College
Victoria, TX

Skills

  • Meeting facilitation
  • Budgeting expertise
  • Effective management
  • Strong leadership
  • Customer service
  • Problem-solving abilities
  • Reliability
  • Organizational skills
  • Decision-making
  • Professionalism
  • Office administration

Certification

  • FEMA Managerial/Supervisory role: ICS-100,200,300,400,700,800- 2025

Languages

Spanish
Native or Bilingual

Timeline

Chief Deputy Clerk

Dewitt County
10.2016 - 08.2025

Lead Teller

Wells Fargo
02.2012 - 10.2016

No Degree -

Victoria College

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