Chelsea Kolenda
Sarasota,FL
Summary
A results-oriented leader with a demonstrated history of success at The Sarasota Modern, a Marriott Tribute Portfolio Hotel, specializing in sales growth and team development. Expertise in revenue management and strategic planning, coupled with strong leadership and verbal communication skills that promote a culture of accountability and collaboration. Possesses comprehensive knowledge of Marriott Brand Standards and global initiatives. Proven track record of enhancing operational efficiency and client satisfaction.
Equipped with diverse skills in project management, problem-solving, and collaboration, I offer a fresh perspective and a strong commitment to quality and success. Acknowledged for adaptability and a proactive approach in delivering effective solutions.
Overview
8
8
years of professional experience
Work History
General Manager
Sarasota Modern, Marriott Tribute Portfolio
03.2022 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Focused on Marriott Brand Standards and improved BSA scores by an average of 10 Points since 2022.
- Strategically increased ITR by 5 Points from 2022-2023 and by 7 points from 2023-2024.
- Managed budget development, forecasting, and financial reporting processes to track progress toward organizational objectives accurately.
- Formulated policies and procedures to streamline operations.
- Managed budget implementations, employee evaluations, and contract details.
- Championed continuous improvement initiatives that enhanced operational performance across all departments.
Hotel Manager
Marco Beach Ocean Resort
11.2018 - 03.2022
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Regularly analyzed guest feedback data to identify and address areas where improvements could be made, resulting in consistently high customer satisfaction ratings.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Conducted regular staff performance evaluations, identifying areas for improvement and providing constructive feedback.
- Implemented the Hotel's standards to maximize profits of hotel while maintaining operational standards by assisting the Revenue Manager with various functions from hotel finance and service.
- Maintained financial control procedures and systems for hotel accounting, forecasts, budgets, labor, inventory, and month-end analyses.
- Facilitated a transparent culture of communication with team members, guests, partners, and the community.
- Led team to uphold standards of service and operations. Develops strong knowledge of building. Ensures all guest and hosted events are planned and executed successfully. Oversaw all team interviewing, selecting, and training, policies and procedures. Solves team member issues. Responsible for performance evaluations and annual goals for the leadership team. Established and encouraged a familial atmosphere and spirit with effective communication and listening among the hotel team.
- Aided the team in the highest grossed revenue and ADR in the history of the hotel by 2021 completion.
Director of Revenue Management
Marco Beach Ocean Resort
09.2016 - 11.2018
- Fostered a culture of accountability within the team, setting clear expectations around performance and providing regular feedback on individual progress towards goals.
- Developed annual budgets based on accurate revenue projections, balancing investment priorities with fiscal responsibility.
- Led cross-functional teams in the development of new products and services, ensuring alignment with overall business objectives and revenue growth potential.
- Mentored junior team members on best practices in revenue management, fostering an environment of professional growth and knowledge sharing.
- Oversaw revenue management and distribution strategy of the hotel and managed day-to-day yield operations. Managed distribution and oversaw strategy for all third-party distribution channels.
- Created strategic promotions and digital campaigns to improve YOY pace and improve ADR.
- Responsible for best practice standards to include competitor analysis; environmental scanning; market modeling; distribution yield management; business mix yield management; length of stay yield management; inventory availability by channel; pricing control and new pricing concepts.
Education
Bachelor of Arts - Tourism And Travel Management
Johnson & Wales University
Providence, RI05-2014
Skills
- Leadership and team building
- Efficient multi-tasker
- Effective leader
- Training and coaching
- Verbal and written communication
- Staff training/development
- Motivation
- Exceptional interpersonal communication
- Sales expertise
- Branding
Timeline
General Manager
Sarasota Modern, Marriott Tribute Portfolio
03.2022 - Current
Hotel Manager
Marco Beach Ocean Resort
11.2018 - 03.2022
Director of Revenue Management
Marco Beach Ocean Resort
09.2016 - 11.2018
Bachelor of Arts - Tourism And Travel Management
Johnson & Wales University
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