Summary
Overview
Work History
Education
Skills
Languages
Custom
Timeline
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Chelsea Kouadio

Houston,Texas

Summary

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

3
3
years of professional experience

Work History

Social Media Manager

Planning nirvana
Houston, Texas
02.2022 - Current
  • Monitored social media trends and leveraged insights to optimize content strategy and improve audience engagement.
  • Monitored customer comments on various social media channels and responded in a timely manner.
  • Conducted competitor analysis to identify trends and opportunities for brand differentiation on social media.

Private Nanny

Care.com Inc
Houston, Texas
10.2023 - 02.2025
  • Planned age-appropriate educational activities designed to promote learning and development.
  • Communicated with parents regularly to discuss progress, concerns and any other issues related to the care of their children.
  • Tutored children in multiple school subjects to boost educational performance.
  • Transported the children safely to appointments, social engagements or recreational activities.

Pharmacy Customer Service Associate

Walgreens
Surprise, AZ
09.2022 - 09.2023
  • Greeted customers and identified their needs.
  • Trained new hires on products and services, best practices, and protocols to reduce process gaps.
  • Took special orders in person and over telephone, generating additional revenue every month.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.

Education

Associate of Arts - Communications

Maricopa Community Colleges, Estrella Mountain Community College
Avondale, AZ
05-2025

Skills

  • Goal planning
  • Marketing analytics
  • Campaign management
  • Data entry
  • Call center experience
  • Customer service
  • Phone etiquette
  • Relationship building

Languages

English
Full Professional
French
Native/ Bilingual

Custom

  • With a strong background in customer service, I have honed my ability to build rapport, communicate effectively, and address client concerns, skills that directly translate into a leasing role. My experience in engaging with customers, handling inquiries, and providing tailored solutions has prepared me to excel in helping prospective tenants find their ideal home. I am eager to leverage my customer-centric approach in a leasing consultant role, ensuring a seamless and positive rental experience for all clients.

Timeline

Private Nanny

Care.com Inc
10.2023 - 02.2025

Pharmacy Customer Service Associate

Walgreens
09.2022 - 09.2023

Social Media Manager

Planning nirvana
02.2022 - Current

Associate of Arts - Communications

Maricopa Community Colleges, Estrella Mountain Community College

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Chelsea Kouadio