Chelsea Lackey
Las Vegas,NV
Summary
Customer-focused professional with experience in Veterinary client care, administrative support and customer service. Strong communication, organization, and problem solving skills with an Associate of Applied Science in Healthcare Administration. Seeking to transition into a new career where I can apply my experience, adaptability, and dedication to delivering excellent service and support.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Veterinary Emergency & Critical Care
10.2023 - Current
- Serve as the first point of contact for clients and patients in a high volume emergency veterinary hospital.
- Triage incoming patients and prompt alert medical staff to critical cases.
- Coordinate patient intake and escort clients to appropriate exam rooms.
- Manage high-volume inbound and outbound calls while maintaining accurate communication within Veterinary system.
- Ensure cleanliness throughout the lobby and exam rooms.
Lyft Driver
Lyft
01.2017 - Current
- Delivered exceptional customer service, ensuring passenger satisfaction and safety throughout rides.
- Navigated efficiently using GPS technology, optimizing routes for time-sensitive pickups and drop-offs.
- Maintained vehicle cleanliness and compliance with safety regulations to enhance rider experience.
Customer Service Representative
West Flamingo Animal Hospital
06.2017 - 10.2023
- Managed patient scheduling, appointment coordination, check in and check out processes with little to no supervision.
- Processed client payments and maintained accurate billing records.
- Handled multi-line phone systems, responding to inquiries and routing calls appropriately.
- Prepared medication requests and ensured accurate labeling and compliance with clinic procedures.
- Assisted in maintaining a clean, organized, and professional hospital environment.
Team Member
The UPS Store
08.2013 - 07.2016
- Performed opening and closing procedures while ensuring operational readiness.
- Processed shipping transactions and calculated postage rates based on package specifications and destinations.
- Sorted, distributed, and managed incoming and outgoing mail with a high degree of accuracy.
- Maintained compliance with company policies and operational standards.
Education
Associate of Science - Health Administration
Northwest Career College
Las Vegas, NV06.2024
Skills
- Client Relations & Customer Service
- Veterinary Reception & Patient Intake
- Organization & Time Management
- Team Collaboration
- Computer Proficiency
- Verbal & Written Communication
Timeline
Customer Service Representative
Veterinary Emergency & Critical Care
10.2023 - Current
Customer Service Representative
West Flamingo Animal Hospital
06.2017 - 10.2023
Lyft Driver
Lyft
01.2017 - Current
Team Member
The UPS Store
08.2013 - 07.2016
Associate of Science - Health Administration
Northwest Career College