Chelsea Lange
West Plains,MO
Summary
Professional technician with a focus on appliance repair and maintenance. Extensive hands-on experience in identifying and fixing appliance malfunctions while maintaining high standards of work. Known for strong collaboration within teams and adaptability to changing work environments. Skilled in using diagnostic tools and excellent customer service skills.
Overview
12
12
years of professional experience
Work History
Deli Clerk/Meat Department Clerk
Vons
07.2010 - 05.2018
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Developed a keen understanding of preventive maintenance, lock out/tag out and safety procedures for practices and equipment across all commercial food departments.
- Improved workflow efficiency by effectively multitasking, prioritizing tasks, and communicating with team members.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Increased customer satisfaction by providing exceptional service and maintaining a clean, organized work space.
- Built trust with customers through meticulous attention to detail in fulfilling special orders and dietary restrictions.
- Contributed to positive team dynamics through effective communication skills and a collaborative problem-solving approach.
- Demonstrated exceptional understanding of the sequence of operations, and preventive maintenance and key components for commerical equipment from companies such as Henny Penny, BKI, Bizerba and Hobart
Commercial Appliance Technician
United Services Technology (Bought by Tech 24)
06.2018 - 03.2020
- Established trust and credibility with customers by offering personalized follow-up support, answering questions, or addressing concerns after repairs were completed.
- Upheld company reputation through exceptional professionalism in interactions with customers both onsite at commerical properties or over phone consultations.
- Enhanced customer satisfaction by diagnosing and repairing a wide range of commercial appliances promptly and efficiently.
- Mentored junior technicians, sharing knowledge and expertise to enhance their skills in appliance diagnostics and repairs.
- Disassembled, repaired and reassembled equipment in good working order.
- Increased repeat business by building strong relationships with customers through clear communication and excellent service.
- Checked in on past customers and completed repairs to maintain satisfaction and perform routine preventive maintenance on appliances.
- Educated customers on use, care and adjustments of appliances.
- Created detailed reports on completed jobs, providing valuable data to management for decision-making purposes.
- Ordered parts and maintained adequate inventory.
- Supported sales team efforts by recommending suitable upgrades or replacements when applicable to benefit the customer's overall experience.
- Assisted customers in selecting appropriate replacement parts or appliances based on their needs, preferences, and budget constraints.
Commercial Appliance Technician
Self-Employed
07.2020 - 08.2022
- Troubleshot diverse problems across multiple appliance brands and models, demonstrating adaptability and expertise in the field.
Education
GED -
Grossmont Adult School
El Cajon, CANo Degree - Vocational-Technical Education
BEST CTE
Los Angles,CA07-2018
Skills
- Hand-tool proficiency
- Electrical Troubleshooting
- Wiring techniques
- Appliance Repair
- Technical diagnosis
- Schematic reading
- Diagnostic Tools
- Gas Appliance Knowledge
- Preventative Maintenance
- Power Tools Operation
- Soldering skills
Timeline
Commercial Appliance Technician
Self-Employed
07.2020 - 08.2022
Commercial Appliance Technician
United Services Technology (Bought by Tech 24)
06.2018 - 03.2020
Deli Clerk/Meat Department Clerk
Vons
07.2010 - 05.2018
GED -
Grossmont Adult School
No Degree - Vocational-Technical Education
BEST CTE
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