Chelsea Lee
Oviedo,FL
Summary
Experienced nursing professional providing quality care to patients in variety of medical settings. Delivers excellent communication and task prioritization skills for effective patient care coordination. Proven ability to stay organized and prioritize tasks in fast-paced environment.
Overview
13
13
years of professional experience
Work History
CNA/HHA
Vitas Health Care Hospic
Maitland, FL
08.2021 - Current
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
Medication Technician
Brookdale Assisted Living
Oviedo
07.2018 - 08.2020
- Prepared medication doses accurately by following medication administration record (MAR) written by healthcare providers.
- Reordered medication to maintain adequate supply.
- Documented medication administration into electronic medical records (EMR) to avoid duplication of medication dosages.
- Counted and recorded medication inventory routinely to maintain medication security and control.
Customer Service Representative
Converges
Lake Mary, FL
08.2015 - 05.2018
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Cashier
Popeyes® Louisana Kitchen
Oviedo, FL
09.2011 - 03.2015
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Education
High School Diploma -
Capitol High School
09-2013
Skills
- Wound Care
- Infection Control Procedures
- Family Communication
- Transporting Patients
- Patient care
- Medication administration
- Vital signs monitoring
- Safety protocols
- HIPAA compliance
- Patient hygiene assistance
- Patient transfers
- Basic life support
- End-of-life care
- Safety precautions
- EMR / EHR
- Electronic charting
- Call center operations
- Microsoft Excel
- Microsoft outlook
- Inbound and outbound calling
- Strong teamwork
Timeline
CNA/HHA
Vitas Health Care Hospic
08.2021 - Current
Medication Technician
Brookdale Assisted Living
07.2018 - 08.2020
Customer Service Representative
Converges
08.2015 - 05.2018
Cashier
Popeyes® Louisana Kitchen
09.2011 - 03.2015
High School Diploma -
Capitol High School