Chelsea Lewis
Brandon,FL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty. Knowledgeable and dedicated customer service professional with extensive experience in Insurance industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
CSR 4-40
All Insurance Group Of Florida
Brandon, FL
03.2023 - Current
- Conducted thorough research to provide accurate information to customers regarding product specifications or usage guidelines.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Collaborated with management to develop strategies for enhancing overall customer experience.
- Responded proactively and positively to rapid change.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Met customer call guidelines for service levels, handle time and productivity.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Upheld strict adherence to company policies and procedures while providing exceptional service experiences for each client interaction.
- Created and maintained detailed database to develop promotional sales.
- Sought ways to improve processes and services provided.
- Tracked customer service cases and updated service software with customer information.
- Delivered prompt service to prioritize customer needs.
- Trained staff on operating procedures and company services.
- Educated customers about billing, payment processing and support policies and procedures.
- Developed and updated databases to handle customer data.
- Contributed to company growth by consistently meeting and exceeding sales targets.
- Updated account information to maintain customer records.
- Managed time efficiently in order to complete all tasks within deadlines.
- Strengthened communication skills through regular interactions with others.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proved successful working within tight deadlines and a fast-paced environment.
- Excellent communication skills, both verbal and written.
Regular Babysitter
Freelance
Brandon, FL
11.2021 - 02.2023
- Helped children complete homework assignments and school projects.
- Supervised children engaged in physical activity, learning and social skills with peers.
- Developed games and activities using arts and crafts to support learning and verbal skills.
- Provided transportation to extracurricular activities, ensuring punctual arrival and safe travel.
- Maintained clean and organized living spaces throughout duration of babysitting responsibilities.
- Recognized potential signs of distress in young children early on, promptly addressing issues before they escalated further.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Managed emergency situations calmly and efficiently, contacting appropriate parties when required.
- Facilitated open communication with parents to discuss child progress, needs, and concerns regularly.
- Supervised children's homework assignments to verify completion, assist with difficult assignments and support educational goals.
- Employed positive reinforcement methods to encourage good behavior.
- Taught children basic life skills, manners and personal hygiene.
- Identified warning signs of emotional and developmental problems in children.
- Cared for multiple siblings simultaneously while maintaining a balanced attention to each individual child''s needs.
- Contributed to the development of social skills among children by encouraging positive interactions during playdates or group outings.
- Encouraged children to be understanding and patient with others.
- Resolved problems, improved operations and provided exceptional service.
Host
Dukes Brew House
Brandon, FL
08.2020 - 01.2021
- Maintained up-to-date knowledge of menu offerings and daily specials to accurately inform guests about their options.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Opened and closed seating sections according to volume of guests.
- Delivered pick-up and curbside orders to guests.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Took initial drink orders and relayed information to wait or bar staff.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Promoted business loyalty by fostering positive customer relationships.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Learned and adapted quickly to new technology and software applications.
- Skilled at working independently and collaboratively in a team environment.
- Worked flexible hours across night, weekend, and holiday shifts.
Host
Beef 'O' Brady's
Summerfield, FL
08.2018 - 12.2019
- Maintained up-to-date knowledge of menu offerings and daily specials to accurately inform guests about their options.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Advised customers about special offerings and menu items to help drive sales.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Assisted customers with delivering orders, carrying additional trays and helping dish out items.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Consistently upheld company standards and policies, contributing to a positive reputation for the establishment among guests and peers.
- Delivered pick-up and curbside orders to guests.
Education
High School Diploma -
Durant High School
Plant City, FL05.2018
Skills
- [Language] Fluency
- [Number] wpm Typing Speed
- Report Transcription
- Process Improvement
- Administrative and Office Support
- Account updating
- Contract Development
- Work Prioritization
- Coordination
- Call Center Operations
- Direct Sales
- Active Listening
- Account Updates
- Receiving support
- Sales Transactions
- Call center experience
- Building rapport
- Report creation
- Customer Retention Strategies
- Customer Relationship Management (CRM)
- Product and service solutions
- Customer Education
- Customer Data Confidentiality
- Appointment Scheduling
- Policies and Procedures Adherence
- Understanding Customer Needs
- Regulatory Compliance
- Staff Training
- Dispute Resolution
- Microsoft Outlook
- Technical Support
- POS systems expert
- Key holder experience
- Staff education and training
- Microsoft PowerPoint
- Money handling abilities
- Estimating
- Sales and Upselling
- Order and Refund Processing
- Payment Processing
- Customer Account Management
- Document and Records Management
- Professional telephone demeanor
- Microsoft Excel
- Billing Adjustments and Refunds
- Inbound Call Management
- Client Relations
- Conflict Resolution
- Problem Resolution
- Customer Focus
- Product and service knowledge
- De-Escalation Techniques
- Computer Skills
Accomplishments
An Accomplishment I am proud of as a Customer Service Representative ! I completed my 200 hours course and Exam to get certified as a Customer service rep for my Resident insurance License In under 3 months of working in Insurance.
I am currently under my first year of Insurance Sitting for my General Lines License to become an Insurance Agent!! hoping to meet my goal of getting my first two licenses in under a year of me starting out in this industry I am a very driven person to go above and beyond in EVERYTHING I do I like to set and reach goals as it makes life more exciting.
Affiliations
- All Insurance Group Of Florida
Certification
- Licensed Customer service Representative 4-40 - 06/05/2023 (Resident Insurance License)
Hobbies
some of my hobbies Include
Upcycling,i love creating something new and repairing old items I love the challenge of changing/fixing/completing a project
i also enjoy Reading!
I am into self help books anything that helps motivate me and keeps me in check with a positive attitude for a healthy happy life i'll ALWAYS enjoy a good Book Recommendation!!
not only that but just recently started enjoying the gym and challenging my physical body not just my mind it takes strong discipline to be so consistent and the gym has helped me in that aspect of my Life not just showing me how strong my body is but how strong my mind is.
I could talk all day about the hobbies I have and enjoy but all in all it leads back to how much of a go getter i am and how busy i like to be and push the limits of any thing i start...I will finish and will successfully accomplish.
Timeline
CSR 4-40
All Insurance Group Of Florida
03.2023 - Current
Regular Babysitter
Freelance
11.2021 - 02.2023
Host
Dukes Brew House
08.2020 - 01.2021
Host
Beef 'O' Brady's
08.2018 - 12.2019
High School Diploma -
Durant High School