Chelsea Lindig
Irving,Texas
Summary
Autonomous vehicle operations specialist delivering high-impact training, operational stability, and process excellence across Aurora's Command Center. Recognized as the primary trainer for all RAS and MCS specialists, building the programs, systems, and documentation that elevated team performance and operational consistency. Regularly leads floor operations during manager-absent periods, ensuring mission continuity, escalation control, and cross-team alignment during high-pressure events. Sought out directly by product and engineering leadership for workflow insight, system gaps, and tactical feedback that accelerates product improvements. Awarded Auroras Big Truck Award for exceptional operational performance, technical strength, and cultural leadership. Now targeting a Command Center Manager, PM, Training, and QA role where leadership, initiative, and operational expertise can scale across teams.
Overview
11
11
years of professional experience
Work History
Assistant Specialist II
AURORA INNOVATION
, United States
04.2024 - Current
- Spearheaded end-to-end training operations as the sole trainer for RAS and MCS teams. Architected structured onboarding pathways, scenario-based simulations, and reinforcement tools from the ground up.
- Authored foundational operational playbooks, including the Logistics Management Guide and Remote Assist Guide V2. Established the department's 'Single Source of Truth' by building and maintaining the Command Center Confluence knowledge hub.
- Identified critical process gaps and redesigned workflows to reduce operational variance. Partnered with managers to enable data-driven performance conversations and ensure alignment on quality standards.
- Founded and hosts the bi-weekly 'Remote Assistant Live Stream,' a cross-functional forum driving real-time discovery of bugs and workflow barriers. Acts as a primary consultant for the Head of Product to accelerate tooling stability and mission execution.
- Serves as Acting Floor Manager during leadership gaps, owning situational awareness, resource alignment, and team stability. Recognized as a trusted stabilizer during complex missions and high-risk events.
- Awarded the Big Truck Award for mission-critical support during the first NVO mission to ELP and mastery of AD 1.3 workflows.
Remote Assistant Specialist
AURORA INNOVATION
Remote
08.2023 - 04.2024
- Delivered real-time remote support for AV missions, ensuring safe transitions and system stability.
- Documented recurring issues and partnered with engineering to identify root causes and improve workflow efficiency.
- Authored the foundational 'Remote Assist Guide V1' and developed a comprehensive suite of training materials to establish the Command Centers initial operational standards.
- Led end-to-end product demonstrations for C-suite stakeholders, serving as the technical voice of the operation to validate program readiness and demonstrate new feature capabilities.
Autonomous Vehicle Specialist
AURORA INNOVATION
Dallas-Fort Worth, United States
08.2022 - 08.2023
- Supported pilot runs, AV readiness, troubleshooting, and system evaluation during software updates.
- Provided accurate operational observations to improve release readiness and operational safety.
Market Operations Specialist
1CARVANA
Frisco, United States
12.2019 - 08.2022
- Trained and onboarded new staff during periods of rapid operational change.
- Managed high-severity customer escalations and maintained strict quality standards.
- Developed an employee-recognition program that improved morale and performance across the site.
Recruiter (Contract)
SELF OPPORTUNITY
Lewisville, United States
06.2019 - 12.2019
- Managed full-cycle recruiting for multiple industries and maintained strong client relationships.
Sales Consultant / Buyers Assistant
CARMAX
Dallas, United States
01.2015 - 01.2019
- Executed a needs-based sales strategy to match customers with inventory, consistently exceeding monthly sales targets and customer satisfaction (CSAT) benchmarks.
- Streamlined vehicle intake operations by assisting the buying team with rapid, accurate condition reporting during high-volume periods.
Education
Associate of Science - Project Management
North Lake College
Irving, TX01-2027
Skills
- Autonomous Vehicle Operations
- Adaptability and flexibility
- Logistical planning
- Project coordination
- Remote Operations Support
- High-Pressure Decision Making
- Escalation Control
- Team Coaching & Development
- Performance Feedback
- Remedial Training
- Quality Assurance
- SOP & Documentation Development
- Workflow Standardization
- Knowledge Base Management (Confluence)
- Cross-Functional Collaboration
- Product & Engineering Liaison
- Program & Project Support
Timeline
Assistant Specialist II
AURORA INNOVATION
04.2024 - Current
Remote Assistant Specialist
AURORA INNOVATION
08.2023 - 04.2024
Autonomous Vehicle Specialist
AURORA INNOVATION
08.2022 - 08.2023
Market Operations Specialist
1CARVANA
12.2019 - 08.2022
Recruiter (Contract)
SELF OPPORTUNITY
06.2019 - 12.2019
Sales Consultant / Buyers Assistant
CARMAX
01.2015 - 01.2019
Associate of Science - Project Management
North Lake College