Chelsea Line
Parker,CO
Summary
Detail-oriented professional with experience in office and customer service management. Skilled in document organization and efficient communication, contributing to improved customer satisfaction and operational efficiency. Seeking to leverage expertise to enhance operational performance in a dynamic environment.
Overview
4
4
years of professional experience
Work History
Office Manager
Priority Restoration
Centennial, Colorado
02.2019 - 03.2021
- Managed daily office operations and maintained efficient workflow at Priority Restoration.
- Implemented office procedures to streamline administrative tasks and improve efficiency.
- Maintained customer records and handled inquiries to support service excellence initiatives.
- Developed filing systems to organize documents and improve accessibility for team members.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
Automotive Service Writer
CarMax
Parker, Colorado
05.2017 - 02.2019
- Assisted customers with service inquiries and scheduled appointments efficiently.
- Reviewed vehicle service history to recommend necessary maintenance and repairs.
- Prepared detailed estimates for services and parts needed for repairs.
- Coordinated with technicians to ensure timely completion of service requests.
- Managed customer communications regarding service updates and recommendations.
- Maintained accurate records of service orders and customer interactions consistently.
- Documented service information in system within client profiles and updated repair status.
- Processed warranty claims and ensured compliance with company policies.
- Processed invoices for payment and checked warranties for coverage eligibility.
Education
Some College (No Degree) - Gender Studies
University of Maryland
Iwakuni, JapanSkills
- Office management
- Office procedures
- Customer record management
- Document organization
- Front desk operations
- Customer relationship management
- Problem solving
Timeline
Office Manager
Priority Restoration
02.2019 - 03.2021
Automotive Service Writer
CarMax
05.2017 - 02.2019
Some College (No Degree) - Gender Studies
University of Maryland