Chelsea Louis
Marcos Pizza
Lake Worth,FL
3
years of professional experience
Result proven professional with a strong work ethic and analytical mindset. Led teams to achieve top brand rankings through effective communication, conflict resolution, and relationship-building. Committed to driving customer loyalty and enhancing overall performance.
Work History
General Manager
2 Years 8 Months- Led my location to reaching #1 rank in the brand by overseeing my teams day-to-day operations, and fostering a positive work environment through effective communication and conflict resolution strategies
- Developed personal team training initiatives to improve service quality and employee performance.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Consistently worked 50 hour weeks in order to increase company efficiency and long-term succession
- Developed customer engagement strategies, increasing repeat business and brand loyalty.
Managing Bartender
4 Months- Gained customer trust by maintaining a positive attitude, listening attentively to their wants, and consistently meeting or exceeding their expectations of the company
- Resolved customer complaints promptly, enhancing overall guest experience and retention rates.
- Implemented efficient workflow practices to improve service speed during high-volume periods.
- Addressed customer concerns promptly and professionally, leading to enhanced patron loyalty and repeat business.
Education
Associate of Arts - Finance/Accounting
- 3.6 GPA
- Relevant Coursework: Micro-computer Applications, Financial Accounting, Programming, Speech Communication,
- Professional Development: Team Leadership, General Management
Bachelor's in Accounting - Accounting And Finance
Skills
Strong communication and interpersonal skills
Strong belief in building trusting relationships with clients and customers
Critical and analytical thinking
Great time management and consistent positive attitude
Effective leadership and team building
Problem resolution
Timeline
Managing Bartender
Seaside Cafe
04.2025 - 08.2025Read More
General Manager
Marcos Pizza
06.2023 - 02.2026Read More
Florida Atlantic University
Bachelor's in Accounting from Accounting And Finance
Read More
Palm Beach State College
Associate of Arts from Finance/Accounting
Read More