Summary
Overview
Work History
Education
Skills
Timeline
Generic

Chelsea Lukens

Herrin,IL

Summary

My name is Chelsea Lukens and I thoroughly enjoy patient care. I am in my sixth year working for SIH. I started my career at SIH working on North as a PCT. As a PCT I loved interacting with patients and helping aide the nurses in different procedures. While I was a PCT, I was going to nursing school at Rend Lake College. Once I completed my first year of nursing school, I started on my unit as an LPN. I trained under a charge nurse my entirety of my training and got to learn his job as well as mine. After finishing my second year of nursing school, I became an RN on the same unit. Over the two years of being a nurse on that floor, I realized that I love patient care and would love to further myself in my career. I was hired in 2023 to be the RN Clinic Lead of the SIH Brain & Spine Institute. During this job I have had multiple opportunities to grow and learn in leadership. While being a lead nurse for this clinc, I continued my education on and received my BSN in Leadership and Management in 2023. Right after I completed my BSN, I completed my MSN in Leadership and Management in less than a year. During my time at SIH Brain & Spine Institute, our service line has grown and I was given the opportunity to be the Interim Practice Manager of our Pain Management and Physiatry department which is the job I am currently doing. I am a dedicated nurse with more than 6 years of experience caring for patients. I am highly organized and proactive in managing patient needs. I love to learn new techniques and am excited to progress in my field.

Overview

6
6
years of professional experience

Work History

Practice Manager Interim- Pain Management

SIH Medical Group
Carbondale, IL
08.2024 - Current
  • Assessed medical office operations, identified areas of improvement, and developed plans for corrective action.
  • Provided leadership and guidance to the medical team in order to meet goals and objectives.
  • Conducted regular meetings with staff to discuss operational issues and ensure proper communication between departments.
  • Created reports that tracked key performance indicators such as revenue growth and efficiency metrics.
  • Oversaw all aspects of day-to-day practice operations including front desk reception, appointment scheduling, billing and coding, insurance verification.
  • Participated in strategic planning initiatives aimed at developing long-term goals for the practice's growth and success.
  • Supported entire practice's staff, which boosted efficiency and improved overall process flow.
  • Ordered supplies needed and kept tabs on inventory levels.
  • Conducted initial phone screenings to determine if applicants met job requirements.
  • Assisted with the recruitment process by interviewing potential candidates for vacancies.

Lead Registered Nurse

SIH Medical Group
Carbondale, IL
03.2023 - Current
  • Participated in research projects related to neurology diagnoses or treatments.
  • Conducted research studies related to neurology topics such as Alzheimer's disease or Multiple Sclerosis.
  • Participated in hospital committees that focus on quality improvement initiatives related to neurology services.
  • Maintained knowledge of current trends in neurology medicine through continuing education courses.
  • Assisted with training new staff members in the neurology department.
  • Maintained up-to-date knowledge of advancements in healthcare technology and best practices in nursing leadership roles.
  • Participated in the development and implementation of medication administration policies and procedures as directed by nursing leadership.
  • Developed and implemented strategies to improve team performance and productivity.
  • Directed the recruitment process for new employees, including interviewing and selecting candidates.
  • Monitored workflow processes and identified areas of improvement.
  • Provided guidance and support to team members on operational issues.
  • Coached and mentored individuals on professional development goals.
  • Participated in potential new hire interviewing sessions to help identify qualified candidates.
  • Acted as a liaison between upper management and staff, facilitating open communication.
  • Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.

RN

SIH Herrin Hospital
Herrin, IL
09.2021 - 03.2023
  • Assessed patient health and developed individualized care plans accordingly.
  • Provided direct nursing care to patients, including administering medications, wound care, and IV therapy.
  • Educated patients on health maintenance, disease prevention, and treatment options.
  • Performed physical examinations and assessments of patients' medical histories.
  • Monitored vital signs, such as blood pressure, temperature, respiration rate, pulse rate and weight.
  • Assisted doctors during medical procedures.
  • Ensured compliance with infection control policies and procedures.
  • Maintained accurate documentation of patient records in accordance with HIPAA regulations.
  • Managed complex cases involving multiple diagnoses or treatments.
  • Carried out physician orders regarding tests or medication administration accurately and safely.
  • Worked closely with other healthcare professionals to coordinate patient care.
  • Recorded patient condition, vital signs, recovery progress and medication side effects.
  • Assessed and prepared patients for procedures, performing initial and ongoing patient assessments.
  • Oversaw patient admission and discharge processes to coordinate related paperwork.
  • Monitored patients after surgery, answered questions, and provided home care strategies.

LPN

SIH Herrin Hospital
Herrin, IL
09.2020 - 08.2021
  • Assisted physicians with patient care by taking vital signs, administering injections and performing other nursing duties.
  • Provided direct physical and emotional support to patients and their families.
  • Performed routine laboratory tests including urinalysis, blood glucose monitoring and others.
  • Maintained accurate medical records of each patient's health condition.
  • Ensured that all medications were administered accurately and on time as prescribed by the physician.
  • Observed patients for any changes in their condition or behaviour, reported findings to the supervisor or physician in charge.
  • Instructed patients and their families about disease prevention, proper nutrition, medication management and other health related topics.
  • Coordinated with interdisciplinary team members such as doctors, nurses and social workers to ensure quality patient care was provided.

CNA

SIH Herrin Hospital
Herrin, IL
10.2018 - 08.2020
  • Provided assistance with activities of daily living, including bathing, dressing and grooming.
  • Assisted patients in ambulation and transfers using proper body mechanics.
  • Performed vital sign assessments, such as taking blood pressure and temperature.
  • Documented patient care services by charting in designated areas.
  • Reported changes in patient conditions to registered nurse or physician.
  • Answered patient call lights promptly and responded to requests appropriately.
  • Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
  • Collaborated with interdisciplinary team members to ensure quality patient care was delivered at all times.

Education

Master of Science - Nursing Leadership And Management

Western Governors University
Salt Lake City, UT
05-2024

Bachelor of Science - Nursing Leadership And Management

Western Governors University
Salt Lake City, UT
06-2023

Associate of Applied Science - Nursing

Rend Lake College
Ina, IL
05-2021

CNA Certification - Nursing

John A Logan College
Carterville, IL
10-2019

High School Diploma -

Herrin High School
Herrin, IL
05-2017

Skills

  • Policy and procedure development
  • Continuous Improvement
  • Resource Utilization
  • Referral management
  • Workflow Management
  • Hiring medical personnel
  • Staff Development
  • Performance Metrics
  • Workflow efficiency
  • Practice Management
  • New Hire Training
  • Managing medical practices
  • Staff Management
  • Time Management
  • Problem-Solving
  • Microsoft Office
  • Data Management

Timeline

Practice Manager Interim- Pain Management

SIH Medical Group
08.2024 - Current

Lead Registered Nurse

SIH Medical Group
03.2023 - Current

RN

SIH Herrin Hospital
09.2021 - 03.2023

LPN

SIH Herrin Hospital
09.2020 - 08.2021

CNA

SIH Herrin Hospital
10.2018 - 08.2020

Master of Science - Nursing Leadership And Management

Western Governors University

Bachelor of Science - Nursing Leadership And Management

Western Governors University

Associate of Applied Science - Nursing

Rend Lake College

CNA Certification - Nursing

John A Logan College

High School Diploma -

Herrin High School
Chelsea Lukens