Chelsea Lyssand
North Charleston,SC
Summary
Dynamic hospitality professional with over 10 years of experience in serving, bartending, and managing banquets in both fine dining and casual settings. Committed to enhancing customer and employee experiences through fast, high-quality service while adeptly anticipating needs and resolving issues promptly. Proven ability to maintain composure and a positive demeanor in high-pressure environments, ensuring seamless operations during peak times. Eager to embrace new growth opportunities that foster skill development and elevate service standards.
Overview
11
11
years of professional experience
Work History
Art Gallery Manager
Lowcountry Artists Gallery
03.2023 - Current
- Directed exhibition planning and curation to enhance visitor engagement.
- Oversaw daily gallery operations, ensuring compliance with safety and operational standards.
- Managed artist relations, facilitating communication between artists and patrons.
- Implemented inventory management systems for tracking artwork and supplies.
- Collaborated with local organizations to foster community art initiatives.
- Boosted gallery visibility through strategic marketing initiatives, including social media campaigns and partnerships with local businesses.
- Negotiated favorable contracts with vendors for services such as framing, shipping, and insurance to minimize expenses while maintaining high quality standards.
- Secured high-value partnerships with acclaimed HBO and NETFLIX series for art piece placements.
Lead Bartender
NICO
01.2024 - 05.2025
- Delivered exceptional, friendly and fast service.
- Answered questions about menu selections and made recommendations when requested.
- Accurately recorded orders and partnered with team members to serve food and beverages that exceeded guests' expectations.
- Conducted weekly inventory and received deliveries
- Bartended and Served peak shifts
- Cultivated warm relationships with regular customers.
Lead Bartender and Server
Church And Union
08.2019 - 04.2023
- Bartended and Served peak volume shifts providing the guests with outstanding service
- Led the Company Culture team for 5th Street Group. Responsibilities included traveling to our locations in Charlotte and Nashville to open new restaurants, and train new staff, cultivating the foundation of culture to empower new employees to achieve the company mission and realize how vital each of their contributions were to creating memorable moments exceeding guests expectations
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Conducted meetings with management to discuss operational issues and develop ways to improve services.
- Increased sales significantly by upselling higher-end products to customers.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Lead Bartender
NICO
10.2017 - 07.2018
- Crafted specialty drink and cocktail menu items for opening of restaurant and seasonal offerings thereafter
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Assisted guests with making menu choices in an informative and helpful fashion with focus on upselling Wine and Spirit pairings
- Appropriately suggested additional items to customers to increase restaurant sales.
- Effectively communicated with kitchen staff regarding customer allergies, dietary needs and other special requests.
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Lead Bartender, Server, Banquet Captain
The Islander
04.2014 - 09.2017
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Took customer orders and capitalized on opportunities to sell special beverage and food options.
- Managed budgeting and invoicing for both large and small-scale events.
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Education
Biomedical Engineering
University of Bergen
BergenHigh School Diploma - undefined
Academic Magnet High School
North Charleston, SCSkills
- Engaging and enthusiastic with exceptional interpersonal skills
- Extensive knowledge of food, wine, & spirits
- Wine and spirit pairing knowledge
- Point of Sale system operation
- Time management skills
- Excels in upselling
- Works well under pressure with organization and efficiency
- Staff training and promoting company culture
- Inventory management and money handling
- Excels in conflict resolution management
Languages
Norwegian
Native or Bilingual
Timeline
Lead Bartender
NICO
01.2024 - 05.2025
Art Gallery Manager
Lowcountry Artists Gallery
03.2023 - Current
Lead Bartender and Server
Church And Union
08.2019 - 04.2023
Lead Bartender
NICO
10.2017 - 07.2018
Lead Bartender, Server, Banquet Captain
The Islander
04.2014 - 09.2017
Biomedical Engineering
University of Bergen
High School Diploma - undefined
Academic Magnet High School