Mi'Anna Anderson
North Charleston,SC
Summary
Effective communicator with experience in high-stress, fast-paced environments, seeking to transition into new field. Developed skills in quick decision-making and precise information relay. Looking to apply these abilities to foster success and efficiency in different professional setting.
Overview
3
3
years of professional experience
Work History
911 Public Safety Telecommunicator
Charleston County Consolidated Dispatch
Ladson, SC
07.2023 - Current
- Collaborated with law enforcement and emergency services for coordinated responses.
- Maintained detailed logs of calls and actions taken to ensure compliance and accountability.
- Utilized geographical information systems to enhance situational awareness during emergencies.
- Provided support in crisis situations, demonstrating calmness and professionalism under pressure.
- Maintained strict confidentiality regarding sensitive information, adhering to privacy regulations and policies.
- Provided exceptional customer service to callers, addressing their needs promptly and professionally.
- Achieved high levels of proficiency in multitasking by managing phones, radios, computers, and other equipment simultaneously under pressure.
- Reduced stress for callers by maintaining a calm demeanor and providing clear instructions during crisis situations.
Administrative Assistant
Charleston County Consolidated Dispatch
Ladson, SC
06.2023 - 09.2023
- Implemented improvements to administrative workflows, increasing overall productivity of the team.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Assisted coworkers and staff members with special tasks on daily basis.
Education
High School Diploma -
R.B Stall High School
North Charleston, SC06-2023
Skills
- Call prioritization
- Teamwork and collaboration
- Problem-solving
- Computer skills
- Professionalism and integrity
- Public safety awareness
- Stress tolerance
Timeline
911 Public Safety Telecommunicator
Charleston County Consolidated Dispatch
07.2023 - Current
Administrative Assistant
Charleston County Consolidated Dispatch
06.2023 - 09.2023
High School Diploma -
R.B Stall High School