Ashley Blackwell
Brewton,AL
Summary
Results-driven professional with extensive experience in emergency telecommunication, known for strong attention to detail and teamwork. Ready to leverage expertise in call prioritization and office skills to enhance operational effectiveness. Known for my ability to stay calm under pressure, solve problems efficiently, and foster a supportive work environment. Reliable and adaptable, with skills in office software, scheduling, and resource management to meet changing needs. I'm eager to bring my skills and passion to a company that values both professional development and community-oriented values.
Overview
17
17
years of professional experience
1
1
Certification
Work History
911 Public Safety Telecommunicator
Escambia County Sheriff's Office
Brewton, AL
09.2023 - Current
- Operated multi-line phone systems to receive emergency calls and relay information to responders.
- Assessed caller needs quickly to prioritize response actions and ensure appropriate resource allocation.
- Coordinated communication between multiple agencies to enhance public safety response efforts.
- Maintained detailed logs of calls for service, ensuring accuracy and compliance with operational protocols.
- Trained new telecommunicators on call handling procedures and use of dispatch software systems.
- Participated in regular training sessions to stay updated on industry best practices and maintain certification requirements.
- Maintained strict confidentiality regarding sensitive information, adhering to privacy regulations and policies.
- Achieved high levels of proficiency in multitasking by managing phones, radios, computers, and other equipment simultaneously under pressure.
Emergency Telecommunicator
Tuscaloosa County E-911
Northport, AL
08.2022 - 01.2023
- Managed emergency calls, ensuring accurate information relay to first responders.
- Operated multi-line phone systems for efficient call handling and dispatching.
- Coordinated with law enforcement and fire departments during critical incidents.
- Maintained calm demeanor in high-stress situations, providing reassurance to callers.
Band Director
Monroe Academy
Monroeville, AL
08.2020 - 05.2022
- Developed comprehensive music curriculum enhancing student engagement and performance skills.
- Conducted rehearsals, fostering teamwork and discipline among diverse student groups.
- Organized annual performances showcasing students' progress and creativity.
- Implemented innovative teaching methods to improve musical understanding and appreciation.
- Mentored student leaders, promoting responsibility and leadership within the band program.
- Managed budget for band activities, ensuring efficient allocation of resources for maximum impact.
- Provided constructive feedback during rehearsals, helping students grow as musicians and performers.
- Inventoried, maintained, repaired, and purchased new instruments and gear for department.
- Monitored student progress based on detailed weekly lesson plans and assessments.
- Established strong relationships with students, parents, and school administrators to foster a supportive musical community.
Childcare Provider
Monroe Academy
Monroeville, AL
10.2018 - 08.2019
- Developed age-appropriate educational activities to enhance cognitive and social skills.
- Supervised daily routines, ensuring children's safety and well-being.
- Communicated effectively with parents regarding child progress and development.
- Implemented behavior management strategies to foster positive interactions among children.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Maintained clean facilities by following sanitation protocols, ensuring a healthy environment for all children.
- Administered first aid when needed, adhering to established protocols to ensure child safety and wellbeing.
Sales Associate
Walmart
Northport, AL
01.2009 - 08.2018
- Assisted customers with product selection and inquiries, enhancing shopping experience.
- Maintained accurate inventory levels through regular stock audits and replenishment.
- Processed transactions efficiently using point-of-sale (POS) systems, ensuring customer satisfaction.
- Trained new associates on store policies, procedures, and customer service best practices.
- Implemented promotional displays, driving sales of seasonal merchandise and special offers.
- Collaborated with team members to optimize workflow and maintain store organization standards.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Built relationships with customers to encourage repeat business.
Education
High School Diploma -
Monroe Academy
Monroeville, AL05-2009
Skills
- Call prioritization
- Professionalism and integrity
- Public safety awareness
- Stress tolerance
- Memory retention
- Teamwork
- Time management
- Attention to detail
- Listening skills
- Critical thinking
- Computer skills
- Organizational skills
Certification
- EMD - Emergency Medical Dispatch - International Academies of Emergency Dispatch (IAED)
- PST - Public Safety Telecommunicator
- Automated External Defibrillator Use (AED) – American Red Cross or American Heart Association.
- EPD - Emergency Police Dispatch - International Academies of Emergency Dispatch (IAED)
- EFD - Emergency Fire Dispatch - International Academies of Emergency Dispatch (IAED)
- ETC - Emergency Telecommunications - International Academies of Emergency Dispatch (IAED)
Timeline
911 Public Safety Telecommunicator
Escambia County Sheriff's Office
09.2023 - Current
Emergency Telecommunicator
Tuscaloosa County E-911
08.2022 - 01.2023
Band Director
Monroe Academy
08.2020 - 05.2022
Childcare Provider
Monroe Academy
10.2018 - 08.2019
Sales Associate
Walmart
01.2009 - 08.2018
High School Diploma -
Monroe Academy