James McNally
Tuckerton,NJ
Summary
911 Public Safety Telecommunicator with proven expertise at Stafford Twp. Police Department. Skilled in incident management and stress tolerance, adept at coordinating emergency responses and maintaining professionalism under pressure. Recognized for enhancing team collaboration and effectively prioritizing calls to ensure swift service delivery during critical situations.
Overview
24
24
years of professional experience
1
1
Certification
Work History
911 Public Safety Telecommunicator
Stafford Twp. Police Department
11.2001 - Current
- Operated multi-line phone systems to receive emergency calls and dispatch appropriate services.
- Collected and documented critical information from callers to assess urgency and nature of incidents.
- Utilized computer-aided dispatch (CAD) systems to track and manage response units effectively.
- Maintained calm demeanor while providing guidance and support to distressed callers during emergencies.
- Collaborated with law enforcement, fire, and medical personnel to coordinate response efforts efficiently.
- Adapted quickly to changing situations, ensuring effective communication between multiple agencies during emergencies.
- Promoted a positive work environment by actively collaborating with colleagues to share knowledge and provide mutual support.
- Supported fellow telecommunicators during high-stress situations, contributing to overall team success.
Education
High School Diploma -
Southern Regional High School
ManahawkinSkills
- Public safety awareness
- Stress tolerance
- Problem-solving aptitude
- Professional demeanor
- Incident management
- Public safety telecommunicator
- Emergency medical dispatch (EMD)
- TAC Officer/NCIC database
- Multitasking Abilities
- Call prioritization
- Professionalism and integrity
- Interpersonal communication
Accomplishments
10 year Good Conduct 2013
Medal of Excellence 2013 Super Storm Sandy
Commendation June 2018
15 year Good Conduct December 2019
Certification
APCO BTC Certification
APCO EMD Certification
CJIS Terminal Operator Certification
CPR Certification
Timeline
911 Public Safety Telecommunicator
Stafford Twp. Police Department
11.2001 - Current
High School Diploma -
Southern Regional High School
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