Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Rachel Zotti

Tinton Falls,NJ

Summary

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

23
23
years of professional experience
1
1
Certification

Work History

911 Public Safety Telecommunicator

Monmouth County Sheriff's Office
03.2014 - Current
  • Operated communication systems to receive emergency calls and relay information to appropriate responders.
  • Assisted in gathering critical information from callers to ensure accurate response coordination.
  • Coordinated with law enforcement, fire, and medical services for effective emergency response management.
  • Adapted quickly to dynamic situations while providing calm and clear instructions to distressed callers.
  • Assisted in crisis intervention for suicidal callers, facilitating immediate help and support from relevant resources.
  • Trained new telecommunicators on software systems, policies, and procedures for efficient integration into the team.

Mail Clerk

County of Monmouth
03.2013 - 03.2014
  • Managed daily mail sorting and distribution operations, ensuring timely delivery across departments.
  • Maintained a well-organized mailroom, ensuring easy access to materials and efficient workflow for staff members.
  • Labeled packages with clear, correct information to reduce mailing errors.
  • Contributed to a positive work environment through maintaining a clean, organized, and safety-compliant mailroom facility.
  • Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.

Bank Teller

Check Cashing Station
04.2002 - 01.2013
  • Processed customer transactions accurately and efficiently, ensuring compliance with banking regulations.
  • Managed cash drawer, balancing daily transactions and maintaining accurate financial records.
  • Trained new staff on bank policies and procedures, fostering a knowledgeable team environment.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
  • Processed customer transactions promptly, minimizing wait times.
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.

Education

General Studies

Ocean Township High School
Ocean Township, NJ
06-2000

Skills

  • Call prioritization
  • Professionalism and integrity
  • Public safety awareness
  • Stress tolerance
  • Incident documentation
  • Emergency management
  • Teamwork and collaboration
  • Listening skills
  • Dependable and responsible
  • Multitasking Abilities
  • Basic life support
  • Excellent communication
  • Organizational skills
  • Active listening
  • Adaptability and flexibility
  • Situational awareness
  • CPR and first aid
  • NCIC database
  • Public safety telecommunicator (PST)
  • Radio frequencies monitoring
  • Police and fire procedures
  • Confidentiality understanding
  • Coaching and mentoring
  • Emergency medical dispatch (EMD)
  • Communications training officer (CTO)
  • Attention to detail
  • Cash handling expertise
  • Balance transfers
  • Money transfer systems
  • Money orders

Certification

  • EMD - Emergency Medical Dispatch
  • PST - Public Safety Telecommunicator
  • Aircraft Incidents
  • Kidnapping Emergencies
  • Crime Patterns
  • Cold Exposer
  • Responding to Opioid Overdose
  • Gangs
  • Hate Crimes
  • Sexual Assault
  • Structure Fire
  • Stolen Fire
  • Suicidal Callers
  • Active Assailant for TCs
  • Animal Calls
  • Robbery, Burglary, and Larceny-Theft
  • Explosion Incident Management
  • Stalking
  • Rural Firefighting
  • Mental Illness


Timeline

911 Public Safety Telecommunicator

Monmouth County Sheriff's Office
03.2014 - Current

Mail Clerk

County of Monmouth
03.2013 - 03.2014

Bank Teller

Check Cashing Station
04.2002 - 01.2013

General Studies

Ocean Township High School

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Rachel Zotti